BBB Accredited Business since
Phone: (336) 774-1818 Fax: (336) 774-1810 3941 West Point Boulevard, Winston Salem, NC 27103 View Additional Web Addresses
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Based in Winston-Salem, N.C., Gwyn specializes in heating and cooling, electrical and plumbing systems for both residential and commercial properties. Uniquely positioned to offer a broad range of sales, design, repair, maintenance and installation services at a value, Gwyn has provided reliable, responsive and personalized service across the Piedmont Triad, and has ensured home comfort since 1972.
A BBB Accredited Business since
BBB has determined that Gwyn Electrical Plumbing, Heating & Cooling Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gwyn Electrical Plumbing, Heating & Cooling Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 15547.
N. C. State Board of Examiners of Electrical Contractors
P. O. Box 18727, Raleigh NC 27619-8727
Phone Number: (919) 733-9042
Fax Number: (919) 733-6105
The number is 27655.
Type of Entity
Business ManagementMr. Richard Harrington, President
Number of Employees
Air conditioning & Heating Contractors - Residential Water Heaters - Dealers Boilers - New & Used Generators Air Conditioning Contractors & Systems Electricians Heat Pumps Heating Contractors Plumbers Water Heaters - Repairing Heating & Air Conditioning Geothermal Heating & Cooling
Products & Services
Gwyn Electrical Plumbing, Heating & Cooling Company sells the following brand(s): American Standard Heating & Air Conditioning, Honeywell Generators, Nexia Diagnostics, Nexia Home Intelligence, Rinnai Tankless Water Heaters
Gwyn Electrical Plumbing, Heating & Cooling Company offers the following product(s): Air Conditioners, Furnaces, Geothermal Heating and Cooling, Heat Pumps, Indoor Air Quality, Portable Generators, Tank-less Water Heaters, Whole-Home Stand-by Generators
Method(s) of PaymentCash, Personal Check, Visa, Master Card, American Express, Discover, Money Order, Cashier's Check
3941 West Point Boulevard
Winston Salem, NC 27103
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/21/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: The Gwyn Electrical Plumbing, Heating & Cooling Company charged me for a recovery motor for a Trane Unit that was fully warranted. I spoke with a gentleman named Roger at Gwyn who confirmed their companies' mistake. He agreed to replace the recovery unit with a Trane authorized motor; refund me the $432.00 that the company charged me for the recovery unit; and to provide me with a free service call in the Fall. Roger told me that they would replace the recovery unit the next day, but I had to call them numerous time before they actually showed up 5 days later. I have been calling Gwyn electrical Plumbing, Heating & Cooling Company numerous times in the last two plus weeks regarding the refund and I am routed to different people with whom I only get their voicemail and never receive a return call. I called again today July 27, 2015, and was once again routed to someone's voicemail whom I don't expect to receive a return call. This leaves me no other alternative, but to seek outside assistance with this matter.
Desired Settlement: Please refund the $432.00 that I was charged for the motor that was on warranty as quickly as possible.
Business Response: In regards to the complaint issued on 07/27/2015, complaint # ******** involving Mr. ***** ******* ******, it is agreed that the response time from our service supervisor and service manager to get the order to have Mr. ******'s check cut was unintentionally delayed. Mr. ******'s motor was installed over a year ago, and was just brought to our attention within the past two weeks that the motor in question was still in warranty, and Mr. ****** should not have been charged for the part when it was installed. Last week it was agreed that Mr. ****** should have a check issued in his name for the balance due. The order was never placed with the payables department. Mr. ******'s check has been cut by our company President, and will mail in the post on 07/29/2015.
It is company policy for any return calls to be made within 24 hours, and are disappointed that our staff did not adhere to said policy. We apologize to Mr. ****** that he experienced this event, and are using the event for inner-office customer training.
Thank you for your time and attention in this matter.
|4/16/2013||Problems with Product/Service|