BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Gwyn Electrical Plumbing, Heating & Cooling Company

Phone: (336) 774-1818 Fax: (336) 774-1810 3941 West Point Boulevard, Winston Salem, NC 27103 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Based in Winston-Salem, N.C., Gwyn specializes in heating and cooling, electrical and plumbing systems for both residential and commercial properties. Uniquely positioned to offer a broad range of sales, design, repair, maintenance and installation services at a value, Gwyn has provided reliable, responsive and personalized service across the Piedmont Triad, and has ensured home comfort since 1972.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gwyn Electrical Plumbing, Heating & Cooling Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gwyn Electrical Plumbing, Heating & Cooling Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gwyn Electrical Plumbing, Heating & Cooling Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1977 Business started: 01/01/1971 in NC Business started locally: 01/01/1971 Business incorporated 07/24/2002 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 15547.

N. C. State Board of Examiners of Electrical Contractors
P. O. Box 18727, Raleigh NC 27619-8727
Phone Number: (919) 733-9042
Fax Number: (919) 733-6105
The number is 27655.

Type of Entity


Business Management
Mr. Richard Harrington, President
Contact Information
Principal: Mr. Richard Harrington, President
Business Category

Air conditioning & Heating Contractors - Residential Water Heaters - Dealers Boilers - New & Used Generators Air Conditioning Contractors & Systems Electricians Heat Pumps Heating Contractors Plumbers Water Heaters - Repairing Heating & Air Conditioning Geothermal Heating & Cooling

Products & Services

Gwyn Electrical Plumbing, Heating & Cooling Company sells the following brand(s): American Standard Heating & Air Conditioning, Honeywell Generators, Nexia Diagnostics, Nexia Home Intelligence, Rinnai Tankless Water Heaters

Gwyn Electrical Plumbing, Heating & Cooling Company offers the following product(s): Air Conditioners, Furnaces, Geothermal Heating and Cooling, Heat Pumps, Indoor Air Quality, Portable Generators, Tank-less Water Heaters, Whole-Home Stand-by Generators

Method(s) of Payment
Cash, Personal Check, Visa, Master Card, American Express, Discover, Money Order, Cashier's Check

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.