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BBB Accredited Business since

Advanced Appliance Service, Inc.

Phone: (336) 924-4186 Fax: (336) 922-3318 View Additional Phone Numbers 3907 Reynolda Road, Winston Salem, NC 27106 http://www.advancedapplianceserviceinc.net View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Advanced repairs and replaces heating and air systems, repairs appliances, plumbing repairs and any replacements as well as minor electrical work

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Appliance Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Appliance Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Advanced Appliance Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 17

Additional Information

BBB file opened: September 12, 1968 Business started: 01/01/1967 in NC Business started locally: 01/01/1967 Business incorporated 09/17/1970 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 13704.

Type of Entity


Business Management
Mr. Michael Cooper, President
Contact Information
Customer Contact: Laura Cooper
Principal: Mr. Michael Cooper, President
Number of Employees


Business Category

Air conditioning & Heating Contractors - Residential Air Conditioning Equipment - Room Units Plumbing Fixtures, Parts, Supplies - Retail Air Conditioning Repair Appliances - Small - Service & Repair Air Conditioning Supplies & Parts Heating Equipment Electricians – Residential Heating & Air Conditioning - Filters Plumbers Heating Contractors

Products & Services

Advanced Appliance Service, Inc. sells the following brand(s): Rheem, Lennox, Carrier and Payne

Advanced Appliance Service, Inc. offers the following product(s): We are the biggest dealer for UV Lights for your heating and air unit

Method(s) of Payment
We accept cash, check and all forms of credit cards
Refund and Exchange Policy
Our labor is guaranteed for 90 days and parts are guaranteed according to the manufacturer
Alternate Business Names
Advance Supply Advanced Appliance Service Advanced Appliance Svc Incorporated

Customer Review Rating plus BBB Rating Summary

Advanced Appliance Service, Inc. has received 3.99 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.