This Business is not BBB accredited
Phone: (336) 926-5501 View Additional Phone Numbers 3151 Old Lexington Rd, Winston Salem, NC 27107
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On 9/17/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Lopez Tires include:
- Failure to respond to 1 complaint filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Daniel Lopez, Owner
Tire Dealers Auto Repair & Service Auto Parts & Supplies - New
THIS LOCATION IS NOT BBB ACCREDITED
3151 Old Lexington Rd
Winston Salem, NC 27107 (336) 988-2380 (336) 926-5501 Directions
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Additional Phone Numbers
- (336) 988-2380(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My car came in for a cylinder head job as well as two sensors be replaced. The car was repaired in a way that additional damages were caused. My car was put to the side and after about two days I asked if my car would be repaired. They promised repairs would start in two additional days but nothing happened. I politely asked again, and after two more days repairs were once again promised to be started. I waited the two days and the car was still sitting over in the tall grass and had not been touched. Next i was promised the car would be finished in 5 days and after this long wait i still received know repairs. I was never given an estimate but i did pay money up front and then payed additional money due to the issue at hand being harder than expected. The only work done was a diagnostics from a supposedly Honda master mechanic who said there would need to be a valve job and a new catylic converter from the old one being caught on fire by heated oil after an allowed test drive and continuous running of vehicle. I was told this probably also damaged the o2 sensor located inside the converter as well as maybe the whole exhaust system from such heat
Desired Settlement: I would like a check for the damages done to the vehicle as well as the time and money I have lost for not having a car in almost 3 weeks for a one week job.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.