BBB Accredited Business since

Five Points Tire & Auto Repair, Inc.

Phone: (336) 784-4612 Fax: (336) 784-4837 3075 Kernersville Road, Winston Salem, NC 27107 View Additional Email Addresses http://www.fivepointstire.net View Additional Web Addresses


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Description

This company offers retail tires; as well as general service & auto repair on new & used vehicles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Five Points Tire & Auto Repair, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Five Points Tire & Auto Repair, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Five Points Tire & Auto Repair, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 09, 2006 Business started: 08/01/2004 in 0 Business started locally: 08/01/2006 Business incorporated 06/28/2004 in NC
Type of Entity

Corporation

Business Management
Mr. Rob Winstead, Store Manager
Contact Information
Principal: Mr. Rob Winstead, Store Manager
Number of Employees

3

Business Category

Tire Dealers Auto Repair & Service Auto Services

Alternate Business Names
5 Points Auto 5 Points Tire & Auto Five Points Auto Five Points Tire & Auto

Customer Review Rating plus BBB Rating Summary

Five Points Tire & Auto Repair, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3075 Kernersville Road

    Winston Salem, NC 27107 (336) 784-4612

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I came to place to fix a little shake at 60. He said in needs balancing. This new stuff u put in tires for balancing so I said yes. Got it next day and can't even drive it at 35. It wobble so bad I thought it I was about to wrec. So I took it back. Now he says I need control arms and it was gonna be 600 dollars. I said you made it worse. He said that will fix whole problem. Got it back and it's was still bad and alignment was real bad when included in price so I told them. He said bring it back, so I did and told him it's just as bad. He said he would fix it. Got it back later and he said he couldn't align car.it was included in price. Car is still way worse then I brought it in and now he won't do nothing. He also bent rim in process and won't admit to it. He made my car in drivable. Can't drive it no where after all that money spent. He won't do nothing about it.

Desired Settlement: Just want it fixed or money back.

Business Response:

To BBB,I have contacted Mr. ****** by phone and after much discussion about the situation have decided to give him a complete refund for the money he has spent trying to resolve his problem.We regret not being able to fix his car to his satisfaction.Thanks, Robert W*******,store manager at Five Points Tire and Auto.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Five Points Tire & Auto Repair, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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