BBB Accredited Business sinceAdditional Locations
Phone: (828) 295-0899 View Additional Phone Numbers 199 Countryside Ln, Blowing Rock, NC 28605
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A BBB Accredited Business since
BBB has determined that Labonte Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Labonte Plumbing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
Type of Entity
Business ManagementMr. Ray Labonte, President
Number of Employees
Plumbers Plumbing Drains & Sewer Cleaning
199 Countryside Ln
Blowing Rock, NC 28605
PO Box 1072
Blowing Rock, NC 28605
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BBB Complaint Process
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Additional Phone Numbers
- (828) 773-3724(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 2/23/2015 we discovered a burst water pipe in the kitchen of one of our church buildings. On the 24th early AM, I called *** Labonte who said someone would come by that afternoon or the next morning. No one showed up all week so I called him back on Friday morning 2/27. Labonte did send someone that afternoon. However, he looked under the sink and under the crawl space and said they could not reach the pipes and could not tell where the leak was. The plumber called *** Labonte who said they would probably have to remove part of the kitchen floor. He could call a carpenter contractor they had used before to remove and replace the wood kitchen floor. Plan was to call me and set up a time for the three of us to meet and determine exactly what had to be done. I Then called *** Labonte on Monday morning, 3/2/2015 and left a voice mail for him to call me and that I would make myself available any time during the week to meet with them at the church. No response or call all week. I called again on the next Monday morning, 3/9/2015, and left another voice mail specifically asking that he call me with and update. Church meetings and Sunday School classes had now been cancelled for two weeks. Still no response of any kind and yesterday, 3/16, was the third Sunday without use of the facility.In summary, *** Labonte promised action, but did nothing, and ignored followup phone messages seeking much needed plumbing assistance. As of today, 3/17, I have removed Labonte Plumbing from our Church Contractor List as well as my personal home list. I simply cannot subject the church operations to someone possessing little on no professional or business acumen.
Desired Settlement: Since Labonte will not return phone messages, please bring this complaint to his attention. The church will no longer use his as a plumber.
From: ******* * ******* [mailto:*********************]
From: ***** [mailto:******************]