BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Moretz Paving, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Moretz Paving, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMs. Rebecca Moretz, President
Paving Contractors Excavating Contractors
211 Moretz Hollow Road
Zionville, NC 28698 (828) 297-5048
P.O. Box 270
Zionville, NC 28698
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Moretz paving company paved a driveway shared by four homes in October 2010. A portion of the driveway was completely rebuilt; the remaining portion was recovered. In the rebuilt section, spiderweb cracks appeared after 3 months time. The company was called back and asked to repair that area. They did so acknowledging that it was their responsibility. In the fall of 2011, after the warranty had expired, more spiderweb cracks appeared. Now there are multiple areas where spiderweb cracks are appearing. My perspective is that the company did not lay an adequate stone base under the new rebuilt portion of the driveway. Spiderweb cracks do not appear in new asphalt unless the base is substandard. I asked the company to repair these new areas in good faith due to inadequate initial construction. They claimed they were not responsible since the driveway is beyond warranty. I do not question that the driveway is beyond warranty. But this type of problem can only be due to inadequate initial construction.
Desired Settlement: Please post this information questioning the quality of work of Moretz Paving for consumers to see.I am also willing to meet with Moretz Paving officials, dig through the spiderweb cracked portions of the driveway to determine if an adequate base of stone was layed. If so, I will repair the driveway. If not, then they, in good faith, should repair the faulty section of driveway.
Yes we warranty all of our work for 1 year which is standard for paving company's in this area. In the fall of 2011 no complaint was made to us from *** ******** or we would have addressed the situation then. Now 3.5 years later we are hearing about this and he wants us to fix this at our expense? This road services 4 houses. Over the past 3 years who knows what the traffic load has been on this portion of the road. Has a wet weather spring appeared? The winter of 2013-2014 was a very cold one up here in the mountains with a heavy freeze and thaw cycle thus we know what happens to the ground when we have these extremely cold conditions. We will be glad to fix these areas for him, but not at our expense.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I don't believe there is any way to resolve the disagreement since the contractor is not willing to come and verify that the depth of the stone base is to standard specifications and I have no legal recourse since this complaint is outside the 1 year warranty. My only other goal is to warn other consumers to be wary of this contractor. This is my attempt to be a good member of my community. Thank you for providing feedback to the community regarding this complaint against this contractor.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|3/7/2012||Problems with Product/Service|