This business is not BBB accredited.

Carter & Kirk Paving Company, Inc.

Phone: (336) 835-3310 Fax: (336) 835-2195 229 N Main St, Jonesville, NC 28642

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This company offers residential and commercial paving services.

BBB Accreditation

On 11/11/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Carter & Kirk Paving Company, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carter & Kirk Paving Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 1999 Business started: 04/01/1954 Business started locally: 04/01/1954 Business incorporated 02/26/1990 in NC
Type of Entity


Business Management
Mr. Michael Brown, President Mrs. Darlene Brown, Office Manager
Contact Information
Customer Contact: Mrs. Darlene Brown, Office Manager
Principal: Mr. Michael Brown, President
Number of Employees


Business Category

Paving Contractors Sealing - Pavement Pavement & Floor Marking Services

Additional Locations


    229 N Main St

    Jonesville, NC 28642 (336) 835-3310


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/30/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Carter and Kirk Paving Company, Inc. (Mike B****) paved our driveway June 9, 2014. Within a period of 3 to 4 weeks severe cracks begin to appear, gravel was appearing in some areas and it was apparent the work and asphalt was not satisfactory from the beginning. I told Mr. B**** the day they were paving that the asphalt did not look right it appeared to be too dry, cracks have continued to appear in all areas of the drive. Mr. B**** sent an employee one time about 2 months after the paving to put tar in cracks, which of course, did not help since the cracks were so severe. Mr. Mike B****'s office was contacted by phone several times asking him to contact us and come to see the problem and tell us what could be done. A letter was written to him with pictures attached showing him the problem, certified mail return receipt requested, still we have had no response not even a phone call. At the time of the paving Mr. B**** suggested that we fill dirt in around the edges of the drive so it would not cave we immediately did this costing us $450.00 in addition to the amount we paid for his paving. With snow and freezing rain in the winter the cracks are going to continue to damage and the drive will begin to break up.

Desired Settlement: The pavement needs to be taken up and the entire area be repaved with quality asphalt. We have a circle drive in front of our house which puts the drive in open view to us and the public.

12/2/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Carter & Kirk Paving Company, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)