BBB Business Review

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BBB Accredited Business since

CACTX Surfaces

Phone: (336) 768-3333 View Additional Phone Numbers P.O. Box 26103, Winston Salem, NC 27114 View Additional Email Addresses http://www.CACTXsurfaces.com View Additional Web Addresses


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Description

Since 1976, CACTX® Surfaces has assisted clients in the residential, commercial, and municipal markets throughout the Triad and the Carolinas to enhance property value and reduce future capital costs. They do this by providing quality pavement repair, maintenance, and enhancement services to asphalt and concrete. Project samples include those at apartment complexes, shopping centers, bank branches, themed restaurant chains, renowned hospitals, winning universities and discerning home-owners.

We offer:
•Pot-hole patching
•Temporary skin patching
•Full-depth repairs
•Removal & replacement
•Complete reconstruction
•Resurfacing
•Expansions/additions
•Custom/Decorative
•Genuine StreetPrint stamping
•Traffic tough StreetPrint-XD
•Inlaid DuraTherm
•Solar reflective coatings (LEED accredited)
•Custom LogoTherm
•Thermoplastic markings
•Structural crack-filling
•Brushed sealcoating
•Handicapped ramps/signage
•Environment-friendly products
•Recycling opportunties


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CACTX Surfaces meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CACTX Surfaces include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CACTX Surfaces
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1978 Business started: 02/01/1977 in NC Business started locally: 02/01/1977 Business incorporated 02/01/1977 in NC
Type of Entity

Corporation

Business Management
Mr. Chris Daudelin, Owner
Contact Information
Principal: Mr. Chris Daudelin, Owner
Number of Employees

24

Business Category

Paving Contractors Concrete Contractors

Alternate Business Names
CACTX
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.