BBB Business Review

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BBB Accredited Business since

Heavenly Touch Massage, LLC

Phone: (828) 264-4335 Fax: (828) 264-4336 246 Wilson Dr Ste D, Boone, NC 28607 http://www.heavenlytouchmassage.com


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Description

Heavenly Touch Day Spa is a full-service day spa centrally located in the NC High Country in Boone, NC. Our team of licensed estheticians, massage therapists and nail technicians offer superior, affordable luxuries such as massage, facial, nail care, hair removal, and body treatments. We encourage you to visit our spa and experience first hand why we were recently voted the area's best spa by Watauga Democrat readers.  Purchase gift cards or book online at www.HeavenlyTouchMassage.com


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heavenly Touch Massage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Heavenly Touch Massage, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heavenly Touch Massage, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 2013 Business started: 11/16/2011 in NC Business started locally: 11/16/2011 Business incorporated: 11/16/2011 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Carolina Board of Massage & Bodywork Therapy
150 Fayetteville Street Mall, Raleigh NC 27601
www.bmbt.org/
Phone Number: (919) 546-0050
Fax Number: (919) 833-1059
admin@bmbt.org
The number is 07768.

Type of Entity

Limited Liability Company (LLC)

Business Management
John Mlekush, Owner
Contact Information
Principal: John Mlekush, Owner
Business Category

Massage Therapists Nail Salons Skin Care Day Spas

Products & Services

Heavenly Touch Massage, LLC sells the following brand(s): Bio Freeze, Dermalogica, Massage FX, Pevonia, TheraPearl

Heavenly Touch Massage, LLC offers the following product(s): Massage Creams, Lotions and Oils, Massage Flame Candles, Skin Care Products

Method(s) of Payment
Cash, Master Card, Visa, American Express, Discover, Local Checks, Spa Finder and Spa Week Gift Cards
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.