BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hanesbrands Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hanesbrands Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 32 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||32|
Type of Entity
Business ManagementMr. Chris Fox
Manufacturers & Producers Bras General Merchandise - Retail Mail Order & Catalog Shopping Product Sales - General Mens Clothing & Furnishings - Wholesale & Manufacturers Womens Apparel - Wholesale & Manufacturers
Alternate Business NamesAire' brand apparel Bali barely there brand apparel Beefy T brand apparel C9 brand apparel Cacharel brand apparel Celebrity brand apparel Champion brand apparel Daisy Fresh brand apparel Duofold brand apparel Hanes Bali Playtex Factory Outlet Stores Hanes brand apparel J.E. Morgan brand apparel JMS brand apparel Just My Size brand apparel L'eggs brand apparel One Hanes Place brand apparel Outer Banks brand apparel Playtex brand apparel Rinbros brand apparel Ritmo brand apparel Sheer Energy brand apparel Silo Reflections brand apparel Sol brand apparel Sol y Oro brand apparel Stedman by Hanes brand apparel Tagless brand apparel Wonderbra brand apparel Zorba brand apparel
1000 E Hanes Mill Rd
Winston Salem, NC 27105 Directions
PO Box 748
Rural Hall, NC 27045
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BBB Complaint Process
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Additional Phone Numbers
- (336) 519-4400(Phone)
- (336) 519-8731(Phone)
- (336) 519-8746 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/17/2014||Problems with Product/Service|
|8/21/2014||Problems with Product/Service|
|7/4/2014||Problems with Product/Service|
|6/29/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Bought a pair of Hanes brand pajamas at *****. The fabric fibers are shedding and falling apart. The defect is so bad that it is shedding fibers all over the house.
Desired Settlement: Refund .and removal of fibers from my house, additionally not sure about health hazard could be one too.
Attempted phone call to consumer on 2/5/14 with no response. A refund for $29.99 was sent to the consumer on 2/7/14
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/1/2013||Problems with Product/Service|
Read Complaint Details
Complaint: Men's t-shirt package contains 6 t-shirts. Additional sticker on the top of the package says "+1 One more for the same price". Since 6 + 1 = 7, I assumed that there would be 7 shirts in the package. There were only 6 and it was not a packaging error the package was designed to only have 6 shirts and the label indicating there is 1 more shirt for the same price is misleading at best.
Desired Settlement: Change their advertising, basically don't put a sticker on the product that says there is an extra t-shirt in the package.
Thank you for allowing me to speak to you regarding your recent purchase of Hanes underwear from Sam’s Club. We apologize for any inconvenience this may have caused you. As promised I have reported your concern to the appropriate area. You will be pleased to know our Marketing team had already instructed our distribution center to cease placing the sticker on the package. Please be assured that feedback like yours is most important to us. It is only through such contacts that we become aware of our consumers’ concerns and can make an effort to resolve them.
**. *******, I know you stated you do not wish to have complementary product sent to you. However, if you have a change of heart after reading this email and you choose to accept the product, please give me a call at ###-###-####, Monday through Friday from 9:00am to 4:30pm (EST), or on the Web at www.hanes.com.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/5/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/28/2013||Problems with Product/Service|
|1/15/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I am writing regarding the return of five(5) Hanes Signature Men's Cotton Waffle Knit V-Notch Sweaters that I purchased and were unhappy with due to numerous problems with lose threads and piling. I called Hanes customer and was told to send the sweaters back to Hanes Satisfaction GuaranteeP.O. Box 5000Rural Hall, NC 27098I sent the 5 sweaters back via US MAIL Priority since this is a po box and there is no other way to send it. I had to spend 15.00 to mail these back. I sent these defective sweaters back in June of 2012. It is now almost october and I have yet to receive my refund. I paid $200 for the 5 sweaters and 15.00 for the postage. I called customer service 2 to 3 weeks after i mailed them in. They assured me that they had received them and that they were processing my return. Ive called numerous times after that to be given a runaround, sometimes agents going as far to say that they never received my return! A different story each time.
Desired Settlement: A full refund of $200 for the sweaters (5x$40 per sweater) and 15.00 for the postage. A total refund of $215.00
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|5/2/2012||Problems with Product/Service|
|4/25/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|
|1/27/2012||Problems with Product/Service|
|12/17/2011||Problems with Product/Service|
|11/2/2011||Problems with Product/Service|
|10/18/2011||Problems with Product/Service|