BBB Accredited Business since
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This company offers car repair services; specializing in imports & foreign made automobiles.
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A BBB Accredited Business since
BBB has determined that Carmine's Import Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carmine's Import Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Carmine Cupani, Managing Member
Number of Employees
Auto Repair & Service
Alternate Business NamesCupani Solutions, LLC
318 W Mountain St
Kernersville, NC 27284 (336) 993-5506 Directions
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Additional Phone Numbers
- (336) 993-8133 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|5/20/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Took my 2000 VW Jetta Turbo Diesel into his repair shop due to fuel leaking from the Injector Pump. The car was running as normal when I took it in except for the leaking Injector Pump. Was quoted a repair cost for the pump. After the leak was fixed 3 days later or so. I was called and said my car was not running correctly. Two days later they say it will not run faster than 40 MPH and they were not exactly sure of the whole issue. They said the Turbo charger was broken and needed replaced. I ask how much the cost would be. Not sure they said but they would need to pull the intake manifold and clean the carbon and purchase a Turbo charger. Rough estimate, roughly 5000 dollars. I told them to park the car and I would come and get it. I paid 920 dollars which I think is very high and still cannot drive the car. I have parked THE CAR AND GOING TO TURN THE TAG IN TILL I CAN FIGURE OUT MYSELF WHAT WENT WRONG AT THIS SHOP. I believe the car should have been turned back to me in the same running shape it went in. He did state that he was not charging for troubleshooting to further investigate. But after fixing the leak the car should have run the same as it did before he started working on it. There should have been no further trouble shooting required. OF the 920 he charge roughly 144 was to diagnose the heater problem. I have no complaint with that. But 776 dollars is out of range for this repair. I have purchased another Vehicle since then due to the need of dependable transportation.
Desired Settlement: I am not looking for all the money back, but after 5 days and the vehicle is not drivable the cost is excessive.I have to review the cost sheet and then figure what I think is a fair partial refund. I do not think I should have to pay for parts or service or trouble shooting after the leak was fixed.
Carmine’s Import Service
*** **** ******** ****** ************* ** *****
The Better Business Bureau
Complaint ID ********
To Whom It May Concern,
Customer brought in his 2001 Volkswagen Beetle with over 279k miles stating that the diesel injection pump on his vehicle was leaking. Customer stated that he replaced a hose on it. Customer asked for us to diagnose the leak. Our technician found that the vehicle had a major fuel leak from the fuel pump. We recommended re-sealing the leaking fuel pump with updated seal kit and retesting as the first step in resolving the problem. Also recommended replacing the fuel filter, bleeding the system, add fuel treatment and check run ability. Customer approved these steps. Vehicle was still having run ability issues so we asked the customer if he wanted us to continue troubleshooting. Customer approved additional troubleshooting and we did the following. Checked fuel injection pump timing, checked fuel pressure, checked fuel lines, checked solenoid valves, checked vacuum supply, checked air mass sensor, checked for excessive carbon build up. We also tested the turbo to find it had a broken waste gate and the bolts were loose for the mounting to the engine exhaust manifold. We recommended replacing the turbo. We informed the customer and he declined and instead he requested for us to tighten the turbo. We tightened the turbo to be tighter than it was but the waste gate was still broken which was causing the turbo to not create boost and the vehicle was returning boost control codes. We also found that the vehicle had existing glow system issues unrelated to this problem.
Customer also stated that the vehicle had no heat. Technician checked and found that the heater core was faulty. We recommended replacing the heater core and performing an A/C service. Due to the major fuel leaks we also recommended replacing the upper and lower cooling hoses, thermostat and perform coolant system service. The customer declined these repairs along with other repairs needed in order to operate this vehicle legally and safely on a North Carolina roadway such as faulty control arm bushings and ball joints. There was also other cooling system concerns which we halted work on after his approval so he could spend the money on the troubleshooting of the vehicle so no money was wasted on the leaky coolant until the engine concerns were addressed. We were very upfront with this gentlemen. Customer advised us that he would be driving to Florida and we advised against it. Our company is always willing to help the consumer and want everyone to be satisfied when they leave. But we also want our customers to take responsibility for their vehicles and understand that a vehicle with 279k miles is going to require repairs and cannot hold another party responsible for their car repair bills. It is simply not fair. We need to know at this point what Mr. **** thinks is fair and how he will come up with a monetary figure to make him happy to resolve this issue. All we did is simply charge for our time to troubleshoot his vehicle. Mr. **** is a nice man. I simply think we just did not explain to him well enough and there was a miss-communication somewhere. We spent a lot more time than he was charged to him. The shop absorbed most of the labor involved. But we are not an ordinary repair shop. We are very transparent and like to help our customers. We are also an ASE certified facility and a Bosch Authorized Service center and hold an A+ BBB rating. We will use this feedback from Mr. **** to improve our customer service and explanation procedures.
From: ***** **** [mailto:**********************]
In order to resolve this issue we are willing to write you a check in the amount of $271.39. This is the sum of the items that you felt were not necessary to fix the problem your vehicle was brought in for. Again we are sorry you feel this way. We still believe that all of the work performed and the recommendations made were necessary in trying to fix your vehicle. We stand by our diagnosis, repairs made and further recommendations that were given to you. However, in order to put this issue to bed we will meet your monetary requirements.
If you accept these terms we can write a check and mail it to you as soon as possible.
Carmine's Import Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]