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Better Business Bureau ®
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In Northwest North Carolina

BBB Accredited Business since

Modern Automotive Network, Inc.

Additional Locations

Phone: (336) 722-4191 View Additional Phone Numbers 5955 University Pkwy, Winston Salem, NC 27105 View Additional Email Addresses http://www.modernauto.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Modern Automotive Network, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Modern Automotive Network, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 21

Additional Information

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BBB file opened: February 01, 1960 Business started: 01/01/1933
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Fred Fowler, Vice President
Contact Information
Customer Contact: Ms. Arnita Allison
Principal: Mr. Fred Fowler, Vice President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting

Alternate Business Names
GM Wholesale Direct Modern Automotive Body Shop Modern Automotive Group Modern Automotive Network of North Carolina, Inc. Modern Body Shop Modern Chevrolet Company, Inc. Modern Chevrolet Parts Modern Infiniti of Winston Salem Modern Nissan Modern Rent-A-Car Modern Toyota (Winston-Salem) Modern Toyota Body Shop Modern Toyota Scion of Boone

Additional Locations

  • 1020 Southpark Blvd

    Winston Salem, NC 27127

  • 199 Highway 105 Ext

    Boone, NC 28607

  • 3178 Peters Creek Pkwy

    Winston Salem, NC 27127

  • THIS LOCATION IS NOT BBB ACCREDITED

    3605 W Wendover Ave

    Greensboro, NC 27407

  • 4990 University Pkwy

    Winston Salem, NC 27106

  • 5415 Kelley Moore Dr

    Winston Salem, NC 27105

  • 5415 Kelley Moore Dr

    Winston Salem, NC 27105 (855) 578-2622

  • 5795 University Pkwy

    Winston Salem, NC 27105

  • 5955 University Pkwy

    Winston Salem, NC 27105

  • 5955 University Pkwy

    Winston Salem, NC 27105

  • 665 E King St

    Boone, NC 28607

  • THIS LOCATION IS NOT BBB ACCREDITED

    965 Concord Pkwy S

    Concord, NC 28027

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Phone Numbers

  • (336) 721-1855(Phone)
  • (336) 726-0322(Phone)
  • (336) 767-7800(Phone)
  • (336) 767-8260(Phone)
  • (336) 785-3100(Phone)
  • (828) 264-1491(Phone)
  • (336) 727-4836 (Fax)
  • (336) 744-2130 (Fax)
  • (336) 785-8483 (Fax)
  • (828) 264-3165 (Fax)
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Additional Email Addresses

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Complaint Detail(s)

7/18/2014 Problems with Product/Service
7/9/2014 Billing/Collection Issues
6/24/2014 Advertising/Sales Issues
6/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/6/2014 Advertising/Sales Issues
3/14/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
1/3/2014 Problems with Product/Service
9/19/2013 Advertising/Sales Issues
9/5/2013 Problems with Product/Service
9/3/2013 Problems with Product/Service
6/1/2013 Problems with Product/Service | Complaint Details Unavailable
5/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been to Modern Body Shop twice now for repairs. Each time I have been very diappointed with the repair. The first time they had to fix and replace my front bumper and hood. When i go to pick up my car there was a 4-5inch gap between the hood and grill. I took it back for them to fix it and it took them another 3-4 days.The second time i was hit on the passanger side and they had to get the scratches and dents out and paint the car. When i pick the car up a week later i relize that the rear door will not lock or unlock. I take it to them that day. They looked at it for over 30min and say the latch is broken and they have to order the part. after 3 weeks i call to see if the part is in and it is. After 2 weeks of them having my car each time for the repair they still could not fix it the first time. There are still issues i have with my front bumper but i am just tired of taking it up there. Also i have been getting vibrations ever since the first repair i have had my brakes and roators replaces.

Desired Settlement: I guess im not really looking for anything. However if i could get them to fix everything back to factory standards the gaps in the front bumper around my headlights and the vibration. I am going back for them to fix my door lock this week.

Business Response:

Re:  9526495

To Whom It May Concern:

Modern Automotive’s Body Shop Manager, Andy Willard, reviewed all records associated with this customer when he was notified of the issues.  Mr. Willard contacted the customer on May 2, 2013, and offered to replace the latch referred to in the complaint.  Unfortunately, the part had been on back-order from Saturn.  Despite several calls to Saturn, it was not a speedy fulfillment of the order.

Mr. Willard has also offered to pick up the customer’s vehicle or give him a vehicle to drive while the latch is installed.  It is our understanding that the customer plans on doing this.

Modern hopes this will resolve the customer complaint.

Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/16/2013 Problems with Product/Service | Complaint Details Unavailable
5/9/2013 Problems with Product/Service
4/15/2013 Advertising/Sales Issues
3/13/2013 Advertising/Sales Issues
1/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a 2007 Toyota Matrix M-Theory that has 107,000 miles and the radiator is separating which is a manufacture defect I think this needs to be replaced. Modern Toyota says they want replace it because it is no longer under warranty the service manager says if things didn't break he wouldn't have a job I think that remark is very unprofessional, the salesman that sold us the car ask if we didn't think we would have to do maintenance on the car I don't consider replacing a radiator that is 5 years old part of normal maintenance in cars considering most people never have to replace the radiator in the cars regardless of the miles.

Desired Settlement: I think that Toyota should replace this raditor at no charge to me.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/8/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to go buy a nissan truck today based on an advertised price on the internet. the price was 20,995. I submitted a request through the website for more information on the titan. I was contacted the next day by andrea who works in the internet sales dept at modern nissan. She confirmed the truck i was interested in and then confirmed the price, so i scheduled an appointment to go see it. I got on the lot with my twin 3 year old boys and took the truck for a test drive in which i had to load their carseats into the truck, which the salesman was so nice to help, before we left the lot I asked the salesman why such a good deal, he stated that they had not sold a truck in months and were trying to move inventory, ok, good for us. Got back went in to do paperwork, and the sales manager Steve Tuttle had pulled my salesman away and told them the had the wrong price advertised. Before they even told me what it was they already had it changed on the internet, luckily I have a copy of the original page with the listed price. they came back and told me 29,995 for the truck. Obviously I had a problem with that and complained in a calm manner. I eventually told the manager i understood and asked if we could meet in the middle he said he would see what he could do, came back with 900 more dollars added to my trade in, but still on 29995, and added he could throw in a 20 dollar gift card for gas. we eventually left the dealership with a very bad taste, we felt we were falsely advertised to, and even with us willing to work with them, we were told there is no way they were going to take a hit because of their mistake. I'm a very disappointd past owner of two nissan vehicles and will not recommend Modern Nissan of winston salem NC to anyone. Very misguided and mistreated!

Desired Settlement: I want the advertised price honored. We triad to meet with them in the middle and they said no, now I want the price honored!

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/26/2012 Problems with Product/Service
7/21/2012 Problems with Product/Service
7/7/2012 Advertising/Sales Issues
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