Phone: (336) 368-2239 Fax: (336) 368-2587 View Additional Phone Numbers 3220 Cook School Rd, Pilot Mtn, NC 27041 ! BBB Business Review on Kevin Powell's Foothill Ford is being Updated by BBB !
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This company offers the sales and service of new & used automobiles.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
3220 Cook School Rd
Pilot Mtn, NC 27041
PO Box 1468
Pilot Mtn, NC 27041
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Additional Phone Numbers
- (800) 255-5950(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|3/23/2016||Advertising/Sales Issues | Complaint Details Unavailable|
|2/18/2016||Advertising/Sales Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I bought a car from Kevin Powell's Foothill Ford in Pilot Mountain one year ago. This vehicle was certified to have no defects no damage when bought. Ever since I have had the vehicle, it has demonstrated several mechanical defects which should have either been repaired before sale or disclosed to the customer. I have made several attempts to find a solution with the dealer, but none have been seen-through. The sales manager said he would "make right" on the car and do anything he could to place me in a vehicle that is reliable. However, he says my credit is unsatisfactory to trade; the vehicle I bought last year was bought with sub-prime credit with a legitimate bank loan, which is still current and not in default. Last year, when I bought the car, I was told there was a warranty with the vehicle through the dealership. The dealership denies any warranty exists or that this was expressed. I am stuck with a faulty vehicle sold by this business and have no transportation. Also, their websites claims that if one is not happy with the bought vehicle, then it can be exchanged with no questions asked. This advertisement also does not have an expiration date on said promise. The people need to know about the deceptive business practices by this organization.
Desired Settlement: I would like for this dealership to either repair the vehicle based on expressed warranty at purchase or replace the vehicle.
We always hate to hear a customer is disappointed in any way and will always work diligently to resolve any customer concerns.
In revie**** Mr. *****’s complaint and looking at the information in our records he purchased his car 12 months ago and he has put approximately 29,000 miles on it in that time. It appears that his problem is related to maintenance that would be normally required of a car driving this many miles per year and now having 65,000 miles on it. Taking into consideration normal driving habits of approximately 15,000 miles, driving 29,000 miles in a year would speed up the intervals of routine maintenance and repairs necessary. As he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly.
All this being said we would be happy to work with Mr. ***** on reducing the parts and labor cost on whatever maintenance and repairs he has on his car. However, we do not feel it is our responsibility to pay for these items.
If Mr. ***** would like to contact Melanie S**** at ************** or at 336-448-5027, we would be happy to help him schedule an appointment with our service department and get these repairs done at a discounted cost.
We thank him for bringing this matter to our attention and certainly strive to make Mr. ***** as happy as we do all our other customers.
|6/22/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased my mini cooper in Decemember, had bad antena and a wheel with a flat spot. was asked to return to change tire and receive detail, antenna was to be mailed ot me. Antenna never mailed, pay off on car not sent in timely received late payment charge from late payoff, had to call to get that fixed. Had to drive care to and from pilot mountain 3 times in 2 months sense purchase to pick up antenna never mailed and to fix the tire that was supposed to be replaced. they just swapped that front tire with a back tire instead of replacing it. never received detail done to car- asked for assitance from sales person ***** ******. he ignored my texts- still waiting for tire to be replaced and car deailed. now need an oil change. wasted gas and time back and forth 2 hour round trip drives 3 times.
Desired Settlement: i want the tire replaced as promised, car detailed as promised, and an oil change. OR if they cannot stand behind the products they sell and respond timely to customers and pay off their trade ins properly they can buy back this car and I will go to a different dealer.
From: ******, ****** - ****** * [mailto:******.******************]
Thank you for forwarding Ms. ******s concerns. As you know, we take customer satisfaction very seriously. We certainly hate to hear of any customer being disappointed, but also recognize sometimes things go wrong or not as we would like or expect.
Luckily, Ms ******’s concerns are nothing we can not fix. Plus, hopefully we can learn from her experience and comments. It's disappointing to hear we may not have performed to our expectations or the customers.
In regards to the last response back to us...I would like to make a few comments on points of contention. However, I am not taking anything away from the fact we did not properly wash/detail her car or swap out the tire in a timely manner. We also agree we could and should have been able to do this better and more timely.
However, Ms ****** remarks concerning the integrity of our store and our employees are unmerited and off base...
Ms ****** stated our previous response about the sales person being new was false? This is not false...This is 100% accurate. The sales person did in fact work at Foothill many, many years ago….long before we purchased the store back in 2001.
As I mentioned, we do feel like we should have handled Ms ******’s concerns more timely but in reviewing this matter with the sales person, the manager, and reading all email correspondence and calls we made to Ms ******, the follow up after the fact with her was not a total break down on our part. There were instances when we could not get up with Ms. ******. This is fine, people are busy and I am sure she was frustrated that this matter was not handled more efficiently in the beginning. To simply make the point that we did not want to communicate with her to get this matter resolved is not correct. We were not trying to avoid cleaning her car or fixing her tire. These are easy, inexpensive, and honestly not uncommon things that sometimes have to be done post sale.
Ms. ****** also mentioned something about us not being familiar with or caring about her situation because we misspelled her name? I do not see or understand this comment/logic...Mistakes like this happen. Ms. ****** herself mistyped an incorrect email address in trying to respond to you. I'm sure the mistake she made did not mean she was not diligent in wanting to get this matter handled just as we meant no harm in misspelling her name...it was just simply a mistake.
In closing, we have cleaned Ms ******’s car, given her 2 free tires, and reimbursed her for an oil change along with her time and trouble. It is my understanding that Ms ****** is still not 100% satisfied. However, we have done all we can do to meet her needs. We certainly hate that she is not 100% satisfied, and I'm sure if all of this could have been done more timely. Furthermore, we do appreciate Ms, ******'s business and if we can help her in the future with any other transportation needs we would be more than happy to assist.
From: ******, ****** - ****** * [mailto:******.******************]
|10/2/2014||Problems with Product/Service|