BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Flow Hummer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Flow Hummer include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||20|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Donald E. Flow, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New
Alternate Business NamesFlow Auto Plaza Flow Buick Flow Cadillac Flow Chevrolet Flow GM Auto Center Flow Oldsmobile Flow Pre-Owned Cars & Trucks Flow Saab GM Parts Direct.com GMBuilt, LLC GMPartsDirect.com www.gmpartsdirect.com
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BBB Complaint Process
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Additional Phone Numbers
- (336) 760-7040(Phone)
- (336) 760-7077(Phone)
- (336) 760-7075 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/19/2014||Problems with Product/Service|
|6/4/2014||Problems with Product/Service|
|8/30/2013||Problems with Product/Service|
|7/5/2013||Problems with Product/Service|
|6/26/2013||Problems with Product/Service|
Read Complaint Details
Complaint: This is about more than one issue. We purchased a 2008 Hummer H3 from Flow Cadillac in Winston Salem. It had 966 miles on it. We had a house in North Carolina and West Virginia and put most of the 19,000 on it going from WV to NC for problem after problem, which they always insisted were non existent. Fact is it was a lemon! They didn't disagree but said we owed more that the vehicle was worth, approximately $15,000 and at that time the vehicle had approximately 5,000 miles on it. We paid $40,759.96 when everything was totaled up. This included an extended service agreement, bumper to bumper, seven years or 100,000 miles for $2,623.00 which we found out recently from several other dealerships could have been purchased for around $500.00. The ball joint on the hummer broke, it was towed to an authorized dealer and found our that warranty didn't cover the ball joint. We finally sold the Hummer on April 19th 2013 with it's 20,000 miles. We have made numerous attempts to contact Flow to get a rebate on our extended service agreement and Gap insurance which we paid $595.00 for. We have left messages for ****, ****** and the general manager and they will not return our calls. I had a heated argument with **** ***** several months ago and suspect than may be the reason they are ignoring us.
Desired Settlement: Refund of extended warranty, never used.
Business Response: The extended warranty and gap insurance refund request has been processed. The cutomer should receive the refund in the US mail.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/8/2013||Problems with Product/Service|
|1/7/2013||Problems with Product/Service|
|12/7/2012||Problems with Product/Service|
|9/5/2012||Problems with Product/Service|
|6/28/2012||Problems with Product/Service|
|5/15/2012||Problems with Product/Service|
|1/21/2012||Problems with Product/Service|
|12/23/2011||Problems with Product/Service|
|11/11/2011||Problems with Product/Service|