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Better Business Bureau ®
Start With Trust®
Northwest North Carolina
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Flow Hummer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Flow Hummer include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 20

Additional Information

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BBB file opened: January 12, 1993 Business started: 01/04/1989 in NC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Donald E. Flow, President
Contact Information
Principal: Mr. Donald E. Flow, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New

Alternate Business Names
Flow Auto Plaza Flow Buick Flow Cadillac Flow Chevrolet Flow GM Auto Center Flow Oldsmobile Flow Pre-Owned Cars & Trucks Flow Saab GM Parts Direct.com GMBuilt, LLC GMPartsDirect.com www.gmpartsdirect.com

Additional Locations

  • 1400 S. Stratford Road

    Winston Salem, NC 27103

  • Flow Management Services  1425 Plaza Drive

    Winston Salem, NC 27103

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (336) 760-7040(Phone)
  • (336) 760-7077(Phone)
  • (336) 760-7075 (Fax)
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Complaint Detail(s)

6/19/2014 Problems with Product/Service
6/4/2014 Problems with Product/Service
8/30/2013 Problems with Product/Service
7/5/2013 Problems with Product/Service
7/1/2013 Delivery Issues
6/26/2013 Problems with Product/Service
5/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This is about more than one issue. We purchased a 2008 Hummer H3 from Flow Cadillac in Winston Salem. It had 966 miles on it. We had a house in North Carolina and West Virginia and put most of the 19,000 on it going from WV to NC for problem after problem, which they always insisted were non existent. Fact is it was a lemon! They didn't disagree but said we owed more that the vehicle was worth, approximately $15,000 and at that time the vehicle had approximately 5,000 miles on it. We paid $40,759.96 when everything was totaled up. This included an extended service agreement, bumper to bumper, seven years or 100,000 miles for $2,623.00 which we found out recently from several other dealerships could have been purchased for around $500.00. The ball joint on the hummer broke, it was towed to an authorized dealer and found our that warranty didn't cover the ball joint. We finally sold the Hummer on April 19th 2013 with it's 20,000 miles. We have made numerous attempts to contact Flow to get a rebate on our extended service agreement and Gap insurance which we paid $595.00 for. We have left messages for ****, ****** and the general manager and they will not return our calls. I had a heated argument with **** ***** several months ago and suspect than may be the reason they are ignoring us.

Desired Settlement: Refund of extended warranty, never used.

Business Response:   The extended warranty and gap insurance refund request has been processed. The cutomer should receive the refund in the US mail.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/20/2013 Advertising/Sales Issues
2/8/2013 Problems with Product/Service
1/7/2013 Problems with Product/Service
12/7/2012 Problems with Product/Service
9/5/2012 Problems with Product/Service
9/1/2012 Delivery Issues
6/28/2012 Problems with Product/Service
5/15/2012 Problems with Product/Service
4/5/2012 Delivery Issues
2/22/2012 Billing/Collection Issues
1/21/2012 Problems with Product/Service
12/23/2011 Problems with Product/Service
11/11/2011 Problems with Product/Service