BBB Accredited Business since

Black Automotive Group, Inc.

Phone: (704) 253-4766 809 Salisbury Rd, Statesville, NC 28677 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Black Automotive Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Black Automotive Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Black Automotive Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1982 Business started: 09/24/1948 Business started locally: 09/24/1948 Business incorporated 09/24/1948 in NC
Type of Entity


Business Management
Mr. Myron Black, President Kerry Kahill, General Manager
Contact Information
Principal: Mr. Myron Black, President
Principal: Kerry Kahill, General Manager
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting

Alternate Business Names
Black Buick GMC

Additional Locations

  • 809 Salisbury Rd

    Statesville, NC 28677 (704) 253-4766


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/5/2015 Advertising/Sales Issues | Complaint Details Unavailable
12/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Bumper on my 2014 Dodge Ram truck has to bent spots om front bumper. Went over to body shop, and they looked at it and said it it could have happened during transportation. Service manager declined to cover issue stating i had hit something. Pictures were taken at black body shop.

Desired Settlement: Think i should have my front bumper fixed the truck comes with bumper to bumper coverage 3yr or 36,000 miles already had a few issues that service has been working on.

Business Response: From: ***** ***** *** *************************************** 
Sent: Monday, December 08, 2014 3:17 PM
To: Kelly Mace
Subject: ID ********

To Whom it May Concern,

 Spoke with our Service Manager about this complaint about there being damage on the bumpers at the time of delivery. The Manager stated that it was not brought to the attention at the time of delivery and that only after some time did the consumer bring up the damage. The factory will not cover this under warranty, as they can or can not verify when and how the damage was done. Nothing was ever mentioned or documented about any damage on the vehicle at the time of delivery. We would be more then happy to make some adjustments to the labor rate if the customer wants to pay to have the damages fixed. Thanks and have a great day.
                                                                                                                                                          Kerry K*****

9/10/2014 Problems with Product/Service
12/18/2013 Problems with Product/Service | Complaint Details Unavailable
10/25/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/20/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Black Automotive Group, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)