BBB Business Review

BBB Accredited Business since 09/25/2009

Have Travel-Memories Vacations, LLC

Phone: (877) 428-3041Fax: (850) 269-2972View Additional Phone Numbers88 Dominica Ct, Miramar BeachFL 32550-8037 Send email to Have Travel-Memories Vacations, LLC

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BBB Accreditation

A BBB Accredited Business since 09/25/2009

BBB has determined that Have Travel-Memories Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Have Travel-Memories Vacations, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Have Travel-Memories Vacations, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/24/2015Advertising / Sales Issues | Read Complaint Details

accepted deposit for vacation rental, cancelled 10 days later after travel arrangements made
I initially found vacation rental on VRBO.I was told the property was available and gave $1311.00 deposit. My travel party of 10 made travel arangements. 10 days later I was told the property was not available and my deposit would be refunded. No alternate options for stay were given or even an apology. I now have 10 people who have travel arrangements made for 787 miles from home with no place to stay.Have Travel Memories should not have accepted my payment if they were unsure of availability. They also would not help me find an alternate place to stay.

Desired Settlement
I believe this company should be obligated to find my party of 10 an equivelant place to stay during our vacation. Their property was our first choice. I have already inquired about our 2nd and 3rd choices with other companies that have since been booked.

Business Response
Our company did apologize profusely to the client for the inconvenience but the situation was unavoidable and completely out of our control, the property is no longer available. We notified the guest as soon as we knew this. We did offer her suitable replacements however she refused to accept any of them. Her demands were unreasonable and she was incredibly rude and angry from the beginning. She was not the only guest we had to relocate from this property to alternative units and not one of them reacted as this guest did. We were prepared to offer compensation for her inconvenience however nothing we did seemed to please this guest. We gave her a full refund and explained there are many vacation rentals in this area and the season is young with a wide array of other properties for her to choose from and we wished her the best of luck!

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not offered an alternate place to stay until I asked for one. I was giving two that were available and neither one of them accommodated the size of my party. When I told her the places they offered were too small she replied that she can't help me. I was never rude, only honest that this company who accepted my money should be offering a suitable alternative which they did not do. I did tell her that this was poor customer service and I stand behind that statement. I now have 10 people with airline tickets to Florida with no place to stay. I am requesting they give me an alternate place to stay. This is neither rude or unreasonable.

Industry Comparison| Chart

Travel Agencies & Bureaus, Cruises, Airlines - Ticket Agencies

Additional Information

BBB file opened: 05/28/2009Business started: 05/01/1999Business started locally: 02/01/2007
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Services/Dept of Agri (TAL)
Mayo Building, Room 110
Tallahassee, FL 32399-0800
(800) 435-7352

BBB records show a license number of P183332 for this company, issued by Consumer Services/Dept of Agri (TAL). Their web address is

Type: Sellers of Travel License

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. JoDell Haverfield (Owner)
Business Category

Travel Agencies & Bureaus, Cruises, Airlines - Ticket Agencies

Map & Directions

Map & Directions

Address for Have Travel-Memories Vacations, LLC

88 Dominica Ct

Miramar Beach, FL 32550-8037

To | From


1 Locations

  • 88 Dominica Ct 

    Miramar Beach, FL 32550-8037(406) 544-8365
    (877) 428-3041
    (406) 544-3622
    Fax: (850) 269-2972
    Fax: (850) 269-2972
    Fax: (850) 269-2972

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Have Travel-Memories Vacations, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (406) 544-8365
  • (406) 544-3622

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on 01/01/2013.

BBB reports the complaint response text for all reportable complaints against a business.


Industry Tips for Travel Agencies & Bureaus


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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