BBB Accredited Business since 06/01/1985
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A BBB Accredited Business since 06/01/1985
BBB has determined that Cox Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Cox Communications' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 109 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||16|
|Billing / Collection Issues||34|
|Problems with Product / Service||57|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||110|
Customer Reviews Summary Read customer reviews
6 Customer Reviews Customer Reviews on Cox Communications
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr. David Deliman (Market Vice President, Gulf Coast)
Contact InformationCustomer Contact: Scotty Hall (Customer Relations Manager)Mr. Scott Burton (General Sales Manager, Cox Media)Ms. Jackie Wortham (Manager of Digital Stores)
Television - Cable, CATV & Satellite, Telephone & Television Cable Contractors, Cable TV, Internet & Telephone Installation Service, Internet Access Provider, Internet-Based Telephone Service