This business is trying to aggressively collect on a bill that is not due yet
Aqua Pool and Patio was fired from doing any pool work at my home over a month ago. I started using a different company, however, any items that were under warranty, would be the only reason I would have a need to use them. The salt panel stop working for my pool. I called Aqua Pool and Patio because they had done work on the Salt Cell, so I thought this was part of it. They sent a pool tech to my house, he looked and it and verified the salt panel was bad. He called his headquarters and verified that YES, it was covered under warranty, so he went to his truck and retrieved a new salt panel. A week later I get a call from ***, the sales manager at Aqua who told me they made a mistake and that I would be getting a bill. I said no problem. The bill arrived, it is dated May 21, I wanted the chance to verify that it actually was not under warranty, which I have not been able to do yet. The account they place the $426.38 has always been paid within 30 days. I had an inspection done on my home on June 1st, because I am in the process of selling it. Aqua Pool and Patio was hired by the buyer to do an inspection. *** showed up and approached me in my home, trying to collect the $426.38. I told him I would mail it like I always do. Both realtors felt this was over the top and I am within my rights to pay the bill within 30 days without being harassed. I also reserve the right to research and make sure I did not previously pay Aqua for a salt panel last year.
Aqua Pool and Patio has no right to use aggressive measures on this account or bill. They need to stop harassing me and stop trying to collect on something that is not past due. They made the mistake of telling me that it was under warranty, they need to accept they made and error and also understand that while I may have had bad experiences with their service, I always paid my bills on time.
First of all she doesn't have 30 days to pay the bill. Our services are due and payable upon receipt. Also, the account has not been paid in full and the reason we want to collect is because we are very aware that the home is being sold. We have gone above and beyond and have only billed her for the services rendered. If something we installed was not working properly we did repair it at no charge. Ms. ****** has been extremely rude to everyone at our company. Ms. ****** has hung up on several of our employees. She even got mad because she called ***'s cell phone on a Sunday and when he wouldn't take the time to walk her through her problem over the phone she hung up on him. We in fact are placing a lien on the property because Ms. ****** has said that she has no intentions of paying this bill. This is not aggressive. Contractors have every right to send out a notice of lien intent and place a lien when a consumer is in the middle of selling their home. Especially, when the homeowner is very vocal about the fact they have no intentions on paying the bill.
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has disputed the bill, as stated in my previous statement with the BBB. Again, the company told me it was covered under a warranty, then after they did the work, they called and told me they made a mistake, that they were sending me a bill. I stated I would take care of it, but I have not been able to verify yet that this particular piece of equipment was not covered. The sales rep she is referring to, ***, gave me a phone number as a work number, if he did not want me to call his personal cell, he should not have given it to me the consumer. He hung up on me because he was angry I called him on a Sunday, as stated above. Aqua Pool and Spa has given me pool customer service, I use a different Pool Service company in Pensacola now. They do not have a right to aggressively collect and place liens on a bill that is not 30 days late.
Final Consumer Response
They did not tell me the part was not under warranty. They are not my pool company, there is a different company that is my pool service company. If the part was not under warranty, I would not have called Aqua Pool and Spa to fix it. There were terminated from any work on my property. I have never said I was not paying this final bill. The issue is their aggressive manor in which they trying to collect the bill. They willing put this on account, and they are are mad that I wrote a bad review about them. They have no right to threaten leans or place leans against my property and doing so without legal and honest purpose is unethical and illegal.
Final Business Response
Again, the bill is due and payable upon receipt. She does not have net 30 day terms with us. If she is not disputing the bill then why have we not received payment. *** has never hung up on her. She was made aware the part was not under warranty and said she had no problem with the repair and said she would pay the bill. Again, if payment is not received we will place a lien on the property. She has in fact told our employee that she has no intentions on paying the bill. I would like to request arbitration to resolve this complaint if necessary.