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Consumer Complaints

BBB Accredited Business since 03/01/1988

Gulf Coast Pools & Spas, Inc.

Phone: (850) 478-1343Fax: (850) 478-1344

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/23/2015Delivery Issues | Read Complaint Details
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Complaint
We hired Gulf Coast Pool & Spa Incorporated to install the pool. After the ****** collected the money the pool didn't pass the inspection due to the electric panel being installed too close to the fence ( not within 6 inch clearance by the code) I have been dealing with that company for over past 1.5 month and half and their electrician so they can fix the problem and we can pass the inspection and all they do is lie and keep promising to fix the issue.
Product_Or_Service: Pool installation

Desired Settlement
Fix the problem, move the panel so we can pass the inspection as promised.

Business Response
The job has been finished and the final inspection has passed. The electrical panel was moved to an acceptable position and the job was completed. The time frame for this to be completed was extended due to a request for a clarification about the legal placement of the electrical panel, once the code was clarified, the work was performed and the issue has been resolved.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The panel was not moved and wired properly as a result pool developed algue within 2 days, I had to hire my own licensed electrician to rewire the panel right way and to fix the job, I asked gulf cost pool refund 250$ and spoke to ******, still waiting for the refund check.

Final Business Response
Unfortunately we were not notified of any problems with the wiring of the pool panel after it was moved from the wall, thus we could not make any necessary changes, however, we have agreed to reimburse the homeowner for the work to re-wire the panel.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.