Complaint The 12th of August 2013 the crew arrived to start putting a new roof on the house. I informed the foreman **** of the sprinklers in the yard and to tell his men about them. **** told me he needed to put a dump trailer in the backyard because that is where the crew was going to start on the roof. I informed jody at that time that was not a problem. I called to his attention I did not want them parking on top of my septic tank. **** at that time asked me where is the septic tank so I physically walked over to the septic tank and showed him(The entire top lid of the septic tank is cracked)***** told me no problem. I went into the house at that time to make myself a glass of iced tea, my son *** was leaving for work. *** walked outside and saw that a dump trailer was parked on top of the septic tank. *** came inside and told me, that is when I went outside and found **** and asked him why are you parked on top of my septic tank? **** replied that they switched drivers on him. After the removal I looked at the lid and noticed the lid was not cracked. The crew finished on the 13th of August 2013. I found a sprinkler head had been ran over, I called **** who in turn called **** and someone was sent out to repair the sprinkler head. On the 17th of August I thought I smelled sewage, I attributed it to the paper mill. I walked outside on the 18th of August 2013 and I smelled it again, I attributed it to the paper mill. The 19th of August I smelled it very strong this time so I walked over to the septic lid only to see sewage coming out of the side of the septic tank. I called **** and told him the seal must have cracked when they drove the dump trailer on to the top of the septic tank. **** informed me that he would call ****. I waited and I called back and left a message and asked **** to call me. Jody called me and told me he spoke with ****. 20th of august 2013 **** called me and started telling me they had done nothing wrong and they were going to do nothing about it using profanity.
Desired Settlement I would like for it to be fixed.
Business' Initial Response ****'s Roofing of Bay Co I, **** *****, President of Greg's Roofing of Bay County, have not spoken with ***** **** ***** about any part of this complaint. My estimator of services preformed; **** ******* has not talked with her about these matters either.lf guided the said employee to back the empty trailer up. l did not realize that we had backed the trailer up over the damaged septic tank. The trailer was empty and caused no damage! It was moved as soon as Mr. ***** entered the scene and before the driver even exited the truck. If there was indeed damage caused the septic tank in question, it would have to be attributed to the exponential amount of local rainfall in the past month. I have checked with several local septic companies and all are overwhelmed by the same issue of overowing tanks caused by the rain. Mr. ***** bragged to several of my employees about how he had his deck rebuilt at the expense of Lowes, and continued to brag about having his lawnmower deck replaced free of charge using the same tactic. There was no damaged caused by my trailer; on the other hand I did have his sprinklers replaced. The aforementioned septic tank has never been pumped since the ***** moved in. I am more than happy to contact the Bay County Health Department and have them inspect the septic tank located at *** ******** *** and listen to their opinion.
Consumer's Final Response We have no lawn mover deck and never had. Some wood was replaced by Lowes due to rott when wasn't our fault. We were part of a group of people with who purchased wood with new treatment that didn't work. The driver parked on top of cement septic tank, the top was fine, but it cracked down corner and seal resulting in leak. We didn't notice it before you left. We were not trying to get new septic tank just side repaired. We are repairing it ourself. I paid in full for roof. You replaced 1 sprinkler head not sprinklers. We didn't mention flat tire because of nail left behind, we plugged it. The septic tank is solid cement with a screw lid for emptying. We have had it emptied in past but it's been years as it worked great before the truck was parked on it. He didn't back on it. HE parked on it and it wasn't empty.
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