BBB Business Review

BBB Accredited Business since 10/25/2013

Mixon Properties Resort Rentals

Phone: (850) 233-9340Fax: (850) 254-7772PO Box 18226, Panama City BeachFL 32417-8226 Send email to Mixon Properties Resort Rentals

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BBB Accreditation

A BBB Accredited Business since 10/25/2013

BBB has determined that Mixon Properties Resort Rentals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mixon Properties Resort Rentals' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mixon Properties Resort Rentals

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/27/2014Advertising / Sales Issues | Read Complaint Details

I was quoted a rate and when I tried to confirm booking the rate increased by $600 .
I requested several vacation rental quotes from Mixon Properties . I received the quotes and chose Gulf Gate unit 511 . When I called to complete the booking the lady said it was a mistake and the unit increased by $600 . She said they would call me back . I never received a return call but received an email stating I could book for the new price.

Desired Settlement
I believe they should honor the quote .

Business Response
We mistakenly sent this person a quote on a 2 bedroom 2 bath gulf front condo which was incorrect. On the same day we sent her two other quotes on two separate
2 bedroom 2 bath gulf front condos at the same condominium. These quotes were accurate. We sent her an email apologizing for our error and pointing out that the other two condos quoted on the same day were accurate so obviously our misquote was not intentional. We have had numerous correspondences by email with this person dating back to May 28th, 2014 at which time we quoted her a rate on a 2 bedroom 1.5 bath off the gulf. This persons assertion that we made no contact with her to explain the situation is simply untrue. We thought the issue was resolved until we received her email today stating that she was reporting us to BBB. We replied to that email advising her that we were glad she had taken this action so that BBB as a third party could assure her that this was not a "scam" but merely a mistake as we had previously explained.
We have copies of all the emails that were sent to this person and have gladly supply copies to BBB
by replying to the email we received from BBB today. Please let us know if there is any further information required.

Consumer Response
I received an email after filing the complaint from Mixon . They said it was a "mistake" . I think more like a scam than a mistake . He sent a new quote totaling $1642.10 . Unbelievable , never heard of adding on a $10 property fee per day ?

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
1)The previous quotes were for the week prior ie. July 19-26 . We decided to also get rates for July 26- Aug 2nd . Your quotes were for separate weeks sir . Therefore the price difference explained for later travel .
2)I called your office to book the unit , also sent an email . I was told on phone you would call me back and no sir you never did . I would be more than happy to prove that with phone records .
3) You were notified of the BBB complaint the day I filed it . June 5 you sent an email AFTER the complaint . Which I have now forwarded that email to BBB. You were WELL AWARE of the complaint PRIOR TO June 24 .

Industry Comparison| Chart

Real Estate Rental Service, Cabin, Cottage & Chalet - Rentals, Vacation Rentals, Property Management, Real Estate

Additional Information

BBB file opened: 06/23/1994Business started: 06/01/1996Business started locally: 06/01/1991
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DBPR (Tallahassee)
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395

BBB records show a license number of SL593658 for this company, issued by DBPR (Tallahassee). Their web address is The expiration date of this license is 09/30/2016.

Type: Real Estate Broker or Sales

Type of Entity


Incorporated: February 1996, FL

Business Management
Mr. Mike Mixon (Manager)
Contact Information
Principal: Ms. Robin Mixon (Owner)
Business Category

Real Estate Rental Service, Cabin, Cottage & Chalet - Rentals, Vacation Rentals, Property Management, Real Estate


1 Locations

  • PO Box 18226 

    Panama City Beach, FL 32417-8226

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mixon Properties Resort Rentals is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on 01/01/2013.

BBB reports the complaint response text for all reportable complaints against a business.


Industry Tips for Real Estate Rental Service


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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