Inferior and incomplete service, both plumbing and electrical.
We purchased a house in April 201. There were some plumbing and electrical issues, and our realtor had an estimate done. Mr. ****** was hired to fix these issues. He was to run a new water line to the street and replace/re-plumb the water lines in the home, install 4 electrical outlets, and correct other electrical and plumbing issues for approximately $4000. These were to be done before we moved into the home. He was given a key, and promised the work would be started promptly. He then swore many times work was being done, and more than once told us people were there currently, when we were in fact at the home, and no one else was present. Eventually, approximately May 1, 2014, a portion of the agreed upon work was completed. He was paid, and an agreed upon itemized invoice was never received.
However, the house interior plumbing was not done.
The electrical breakers were not fixed, and we continue to have electrical issues.
A toilet which he worked on has had to be replace, after flooding the bathroom and adjacent area multiple times.
A disposal he installed was plumbed incorrectly, causing flooding in the kitchen and dining room, and had to be fixed.
We had no more than a trickle of cold water to the kitchen faucet, and eventually had to have the re-plumb done by another contractor.
His line into the water heater was plumbed incorrectly, causing leakage there, and also had to be re-plumbed.
Virtually every service he attempted has had to be redone, costing us an additional $5000 plus.
I would like a refund of $3519, which would cover the cost of the work done by another contractor. Keep in mind, this is only a portion of what we have had to have done after his botched work.
In response to this complaint: I installed the first ballcock in the mentioned toilet. I was called back because the toilet leaked and wet the rug. I sent another tech out to check it and found that the ballcock was stuck. The ballcock was replaced by the tech. Plumbing and electrical were tested out before closing out this job or collecting any money. Please note that I have received no other phone calls, letters, or emails concerning any of the other complaint items. When I left these customers, they were pleased with everything and were thanking me for all the extra work I did and didn't charge them for. I explained to them as well as all of my customers that I do not give just a year warranty, I will come back and correct anything that they are not happy with. In my opinion, I was not given the opportunity to correct anything that was wrong. I cannot make it right if I don't know about it. I would also like to say that I went above and beyond on this job, and added an outlet on the front porch, corrected brittle wiring that was found when hanging ceiling fans, traced electrical shorts.... all for $35. I did not even charge for the extra labor involved. I am shocked to get this complaint and not be notified by them personally. I have an emergency line if anything had arisen after hours as well. I do not feel that I should have to pay $3519 for repairs made by another competitor for items I was not given an opportunity to correct. Am I perfect? Absolutely not. Will I make it perfect? Yes, If I am given the opportunity.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. ****** was well aware that he did not complete the job, and that no itemized invoice was provided. we asked him about finishing the interior plumbing per the inspection done prior to purchasing the home and the estimate provided by another plumber. Those documents were provided to him via email, and he acknowledged verbally that he had received them. He was to have done every item listed, and he did not. That is why we had to pay another, more reliable, company to complete his work. The disposal he installed was improperly trapped. The tie-in to the existing plumbing from the pipe he did run was leaking. The plumbers which I paid to fix these mistakes said this was pure incompetence, and when told who had originally done the work, recited various tales of other poor work done by Mr. ******. He will not be allowed back in this home again, as long as we own this home. We can make a settlement, or not. My next step will be to file a contactor complaint with the state licensing board if he doesn't care to do so.
Here are the estimates he was sent, and some of the repairs we had to have done after his work. I also have the emails where he was sent the estimates, on 04/21/2013
Final Business Response
To the best of my knowledge, the work was performed to the specifications given by Whitehead Plumbing and Blair Electric in the original provided quotes.
My invoice to the complainants was presented and paid on 5/20/14. At that time, they appeared to be happy and satisfied with the services we provided; including the additional electrical work that we did not even charge for. They thanked me for that.
My defense to this situation is that I was NEVER informed of any problem after 5/22/14 (the day we came for the toilet leak callback AND unstopped a shower for no charge). Again, I must stress there were no calls, emails, or letters to me or my company to let me know that there were any issues with the work. If there were problems, I would have taken care of them immediately.
At the bottom of Peaden's quotes, it reads "If you are satisfied with our service, tell a friend. If not,tell us!" This quote goes for my company as well. I do not give just a year's warranty... I stand behind what I do. I would be happy to have come back to repair anything from the job start time, and from that point forward.
If I am not allowed back on the jobsite, there is no way for me to tell what was or wasn't correct.
This is my final response to this situation.