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BBB Accredited Business since 12/30/1992
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A BBB Accredited Business since 12/30/1992
BBB has determined that Terminix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
All Locations are BBB Accredited
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BBB Complaint Information
Find aggregate BBB complaint information for Terminix. BBB located in Memphis, TN has the full report as that BBB handles all complaints for Terminix.
When the pest control job gets too big for a flyswatter, a mousetrap or a do-it-yourself spray, it's probably time to call in a professional service. Before you do, check around for a reliable one. Avoid anyone who comes to your home univited and offers to give your house or business a free inspection. Be on the lookout for those without any qualifications who call themselves pest control specialists. Ask friends and neighbors to recommend companies. Your county agricultural agent is a good source of information on reliable pest control companies.
Before you sign a contract for pest control services, be sure you fully understand the extent of infestation, the work necessary to solve the problem, the price and terms of payment. Know what the guarantee covers, how long it lasts, and what you must do to keep it in force. Also check the contract to determine whether continued prevention and control is included. Don't expect one application or series of treatments to last indefinitely. Some pest control companies offer renewable re-treatment warranties.
Be sure the company has liability insurance to cover any damages to your home or furnishings. Also, ensure that the company is properly licensed, if your state requires licensing of pest control companies, to us pesticides.
If a sizable amount of money is involved, don't hesitate to get several estimates. Even termite damage won't get significantly worse if you wait a week or two before authorizing treatment. Once you are confident of the company's reputation, follow exactly any special instructions designed to protect food, household objects, pets and the general safety of your family.BBB file opened: 04/01/1986Business started: 01/01/1927Business started locally: 01/01/1970
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Consumer Services/Dept of Agri (TAL)
Mayo Building, Room 110
BBB records show a license number of JB99139 for this company, issued by Consumer Services/Dept of Agri (TAL). Their web address is http://www.800helpfla.com. The expiration date of this license is 04/30/2014. 4236 N. Davis Hwy, Pensacola.Type: Pest Control License
BBB records show a license number of JB99140 for this company, issued by Consumer Services/Dept of Agri (TAL). Their web address is http://www.800helpfla.com. The expiration date of this license is 04/30/2014. 310 Government Ave, Niceville.Type: Pest Control License
Type of Entity
The BBB Serving Northwest Florida does not process any complaints for this company. Any complaints are directed to the BBB of the Midsouth for processing. For a full report contact the BBB located in Memphis, TN at 901-759-1300 or via their website www.midsouth.bbb.org .
Additional company management personnel include:
Ms. Sally Archibald - Administrative Assistant to President.
Contact InformationPrincipal: Mr. Thomas Brackett (President)Mr. Tom Clement (Vice President)Mr. Jeff Curtis (Manager)Mr. Clint Downing (Manager)Mr. Danny Kendrick (Manager)Mr Jerry Morrow (Vice President)Mr Robert Rehiser (Manager)
Pest Control Services, Termite Control, Contractor - Insulation
Products & Services
The company offers termite & pest control services for residences and commercial enterprises. The company also offers franchise opportunities. The company has 339 company-owned locations nationally.
Alternate Business NamesTerminix International Company, L.P., Terminix Pest Control
Industry TipsPest Control
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Terminix is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (850) 433-5185
- (850) 434-5800
- (800) 720-9541
- (901) 266-7674
- (850) 244-0522
- (850) 837-0210
- (850) 682-2435
- (850) 892-2022
- (850) 231-2501
- (850) 433-7652
- (850) 502-2070
- (850) 939-0393
- (850) 433-5086
- (800) 837-6464
- (850) 934-2847
- (850) 250-5523
Additional Fax Numbers
- (901) 266-7425
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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