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Comfort Suites of Panama City

(850) 215-5551264 N Tyndall Pkwy, Panama CityFL 32404-6432http://www.comfortsuites.com/hotel-callaway-florida-fl987

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BBB Accreditation

Comfort Suites of Panama City is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Comfort Suites of Panama City's rating include:

  • Length of time business has been operating.

Factors that raised Comfort Suites of Panama City's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Comfort Suites of Panama City

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/19/2014Billing / Collection Issues | Read Complaint Details
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Complaint
Rude Manager
Charged me $150 for vaping (there are no smells or fumes) in hotel lobby. wrote in an on line review that expedia told her to charge me
The trip would have been an great success if the manager was more hospitable. She yelled across the lobby at me that she "does not allow any smoking in her facilities anywhere" when I was vaping. When I tried to talk with her that it would have been more professional if she would have come over to me to ask me to stop. She then said "I had every right to come at you like that" and that I was rude to her for not saying good morning back to her when she said it to me earlier that morning. She also used the excuse that she had 4 or 5 brothers (i can't remember as it really is not relevant) so her personality is "dominant"

I did not hear or see her say that. Then she proceeded to tell me that I did and she had it on camera that I walked past her with out acknowledging her. She invited me to her back office to show me on camera where I ignored her that morning. in the course of the conversation she "said it was definitely you because she and a co-worker were back there yesterday catching me on the video and laughing at me.

I was totally appalled that she would say such a thing. I told her I'd heard enough and didn't need to hear or see anymore. I left her office and went on my day. The next morning (checkout) a bill was slipped under my door for $150 plus tax for a cleaning fee for "smoking a vapor cig in the breakfast room." there are no signs against vaping in the hotel anywhere.

I never saw her smile once at my family or her staff. There was a constant scowl on her face. When communicated with her staff or me. Her attitude was atrocious to be in the hospitality business but better suited for a shipping yard.

The examples could go on but I do not have the time. Also our room had a plastic wall saver bar down and put in a corner. when we arrived. See pic below. I usually don't let little things bother me, I know this is a busy season but with everything else...... this is just another thing.

This was my first experience with the comfort chain and will be my last. I have always stayed with the Marriott chains

Comfort Suites
** reviews
******** *** N ******* ***** ****** ***** *** **
Phone:
Fax: XXX-XXX-XXXX
Check-in: Jun 16, XXXX X:XX PM
Check-out: Jun 19, XXXX XX:XX AM
Number of nights: 3
Itinerary Number XXXXXXXXX
I also called expedia and they stated that no one from Comfort suites called them and if they did, they would not advise to charge the customers credit card. Expedia case number XXXXXXXX

Desired Settlement
Refund me the $150 plus tax as there was no cleaning involved and no signs for no vaping

Business Response
One of my Diamond members came and got me from my office. My tech guy was at the front desk. That fixed my sign on the outside came and told me that one of my guest at the desk wanted to see m. She informed me a lady in the Breakfast Area smoking a vapor that had the breakfast area with smoke in it. I walk around the desk to where she was sitting and ask her to put it out. This is a 100% smoke free area and hotel vaporing is smoking.

Consumer Response
That's not exactly as it happened. She was not in her office when this happened. I did not see any signs that stated the vaping in the hotel would cause a charge. not did I see any signs that stated that smoking would be a charge. She stated in an online rebuttal on trip advisor that Expedia told her to charge a fee. They stated they did not have any contact with her nor would they tell her to charge me any fee. The story keeps evolving and changing. below is what she wrote on trip ad-visor.

I would like o know who she talked to at expedia and why they told her to charge me and for what.


Business Response
When the Diamond member for Choice Privleges came to the desk to tell me that someone was smoking in the breakfast area, I was in my office the sign guy that was repairing my digital sign out can to my office to let me know a lady at the desk needed to speak with me.

******* ****** book her reservation thru Expedia
Expedia credit card was on file to pay room charge and tax (no incidentials) I call them and spoke to Ms.***** she informed me not to charge
Expedia card to charge the guest charge and that's what I did. Mrs. ****** copy of ID AND CREDIT WE HAVE A COPY OF IT. SMOKING IS SMOKING IF IT'S VAPORING IT'S STILL SMOKING A CIG


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received resolution through my bank. Please close the case.

Industry Comparison| Chart

Hotels

Additional Information

top
BBB file opened: 03/24/2011Business started: 03/22/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: April 2005, FL

Business Management
Principal: Mr. Chhaganlal Patel (President)
Contact Information
Ms. Renee Dunegan (General Manager) SATISHKUMAR Patel (Treas.) KIRANKUMAR Patel (Sec.)
Business Category

Hotels

Industry Tips
Hotel, Motel and Vacation Rentals
BBB Warns of Deceptive Travel-Related Promotions
Getting the Best Hotel Rate
Vacation and Travel

Map & Directions

Map & Directions

Address for Comfort Suites of Panama City

264 N Tyndall Pkwy

Panama City, FL 32404-6432

To | From

LocationsX

1 Locations

  • 264 N Tyndall Pkwy 

    Panama City, FL 32404-6432(850) 215-5551

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Comfort Suites of Panama City is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 01/01/2013.

BBB reports the complaint response text for all reportable complaints against a business.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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