Complaint Accused of damaging property that I did not. Not being notified on the charge that they put on my card for it.
We arrived around 1547 hours to the Continental Condominiums on Front Beach Rd. When I got back to Nashville I decided to check my credit card statement about 1500 hours on September 6, 2013 and noticed a charge for $250.00 from Continental Condominiums. I immediately called the hotel. I asked about the charges and I was put on hold. The gentleman came back and told me that there was some notes but he didn't know why that was charged and he would have to call me back. He called back about 5 minutes later and informed me that the charge was for damage to a table because there was a name carved in it. I told him that I noticed it and the name was ****. I told him that I had noticed it and did not think anything of it. The name of the parties staying the room were *******, *******, and Donya and we don't even know anyone named ****. I also informed him that I worked for police department, my friend worked for the police department, and my fiancé was a retired police officer of 34 years. We were not the type of people to damage property or carve names into tables especially names of people that we don't know. He informed me that the room was inspected before we went in. My memory fails me after that. I just remember that he said they were going to have to investigate and call me back. Anyone could obviously see that the damage made there has been there for quite sometime. I wish that someone would take this seriously because I wonder how many times someone has been charged for the "****" in the table. In closing I would like for the BBB to investigate this matter. I would really like apology from this establishment. I don't know how far the investigation would go, I would really like for someone else other than the hotel people to see this damage. If it has not been tampered with you could clearly see that this damage was done long before we even thought about going to Florida. I would like the outcome of this to include an apology for the accusations that have been made against us. I would like my money back. If I can't get that then I should get the table delivered to my home since I paid $250.00 for it.
Desired Settlement I would like the outcome of this to include an apology for the accusations that have been made against us. I would like my money back. If I can't get that then I should get the table delivered to my home since I paid $250.00 for it.
I would also like for the Florida Department of Tourism to look into this also. If I was accused of something like this, anyone could be. I am sure that is not good for tourism in Florida. Also, to think that this place is charging me for damage that is clearly older than a few days, this particular establishment might be charging other people for the same thing. I appreciate everyone taking the time to read this letter and I certainly hope that each person knows that it is more than the $250.00 here. It is my character, pride, morals, values, and good name that is on the line here. I am dealing with the charge through the credit card company and I can only have faith that the system works. I sincerely hope that this matter is resolved.
Business Response This matter has already been resolved and credit for the charge has been given.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.