Complaint Will not honor the rates listed on the website. Said would only honor the book online page rates which were higher. Called 6-29-15,to book room because the online booking rates didn't match the rates page. When I called the first person I spoke with was very rude, and wouldn't even let me explain where the difference was. So I called back and spoke to someone else, they let me explain and seen the difference,put me on hold. When she came back, she said the rates page was wrong and they would not honor. I asked for the manager, when she picked phone up she just stared talking, didn't even acknowledge me. She said the page has been wrong, but they didn't have to honor it. When I questioned why they would not honor it, she said she would not discount it to honor, if I wanted to stay with them I would just have to pay the difference no matter what. Her name was ******. Very rude. She also said that the rates page was only wrong for two days, which I know was wrong, because I have been looking at this place off an on for the last few months because my friend stayed there in May and the page was wrong then, but the honored the price for her.
Desired Settlement I would like to get the room for the advertised price.
Business Response I need more details in order to answer this . I need dates requested, unit # requested and what price is listed and where the listing is located that is supposedly wrong.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Room # is 313 it is listed as a type B economy efficiency. The rates page says $474, which should be around $583.73 with taxes and fees, But when you try to book online, it charges $651.28. that's a difference of $67.55! I explained all this when I called. The manager told me that they were aware of a problem with the rates listed on the site and said they were working on fixing it. I thought that they should have to honor what the website says. However, I checked the site again today and the pricing is still wrong. This is almost a month later. The dates were for Aug. 13 for 7 nights.
Final Business Response I have reviewed the complaint and have made reservations for Ms ******* in unit 313 for 7 days beginning Aug 13, 2015 based on the $474 rate. Her res#XXXXX is made. Please advise her to call the reservation desk @ X-XXX-XXX-XXXX to make reservation deposit of $108.95.
Complaint Accused of damaging property that I did not. Not being notified on the charge that they put on my card for it.
We arrived around 1547 hours to the Continental Condominiums on Front Beach Rd. When I got back to Nashville I decided to check my credit card statement about 1500 hours on September 6, 2013 and noticed a charge for $250.00 from Continental Condominiums. I immediately called the hotel. I asked about the charges and I was put on hold. The gentleman came back and told me that there was some notes but he didn't know why that was charged and he would have to call me back. He called back about 5 minutes later and informed me that the charge was for damage to a table because there was a name carved in it. I told him that I noticed it and the name was ****. I told him that I had noticed it and did not think anything of it. The name of the parties staying the room were *******, *******, and Donya and we don't even know anyone named ****. I also informed him that I worked for police department, my friend worked for the police department, and my fiancé was a retired police officer of 34 years. We were not the type of people to damage property or carve names into tables especially names of people that we don't know. He informed me that the room was inspected before we went in. My memory fails me after that. I just remember that he said they were going to have to investigate and call me back. Anyone could obviously see that the damage made there has been there for quite sometime. I wish that someone would take this seriously because I wonder how many times someone has been charged for the "****" in the table. In closing I would like for the BBB to investigate this matter. I would really like apology from this establishment. I don't know how far the investigation would go, I would really like for someone else other than the hotel people to see this damage. If it has not been tampered with you could clearly see that this damage was done long before we even thought about going to Florida. I would like the outcome of this to include an apology for the accusations that have been made against us. I would like my money back. If I can't get that then I should get the table delivered to my home since I paid $250.00 for it.
Desired Settlement I would like the outcome of this to include an apology for the accusations that have been made against us. I would like my money back. If I can't get that then I should get the table delivered to my home since I paid $250.00 for it.
I would also like for the Florida Department of Tourism to look into this also. If I was accused of something like this, anyone could be. I am sure that is not good for tourism in Florida. Also, to think that this place is charging me for damage that is clearly older than a few days, this particular establishment might be charging other people for the same thing. I appreciate everyone taking the time to read this letter and I certainly hope that each person knows that it is more than the $250.00 here. It is my character, pride, morals, values, and good name that is on the line here. I am dealing with the charge through the credit card company and I can only have faith that the system works. I sincerely hope that this matter is resolved.
Business Response This matter has already been resolved and credit for the charge has been given.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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