Complaint Business failed to honor warranty for work preformed on my from differential of my truck. The part replace by them failed after 1000 miles. On Nov 11, 2013 I had a front differential seal replaced by Evans Automotive. The seal was $30.34 and labor was 168.93. Picked up the truck the same day. I drove the truck to Michigan for the Thanksgiving holidays (26 Nov 2013). Upon arrival to Grand Rapids, we encountered light snow at times. On the 29th while turning around in a cul de sac my wife had to put the truck into 4wheel high to back up approx 6-8 feet due to ice. After this maneuver, she went forward and put the truck back into 2 wheel hi and we both looked at each other cause we heard a grinding sound. I tried backing up again to make sure it was out of 4wd and it was but the sound persisted. Since we were to drive back to Pensacola the next day, I called a Dodge dealer (Courtesy Dodge) and made an appointment for 30 Nov 2013. Upon there test drive I was called into the service bay and showed that alot of oil had leaked out of the just replaced seal and that the bearings were no loose. Upon there disassemble of the differential they came to the conclusion that the pinion shaft bolt had been improperly torqued by Evans Automotive I told them to repair my truck. Total cost was approx $1600.00. Upon arrival back in Pensacola I went to Evans and showed the the repair bill. I was informed by the Service Tech that I had driven 1000 miles and the repairs were not there problem or responsibility. NO ONE had ever been in that from differential since the truck was new in 2005, except Evans Automotive. There Warranty states part and Labor/2 Years or 24,000 miles.........which ever comes first. I cannot understand why a customer who has 2 cars and has used them solely as my go to repair center and spent THOUSANDS of dollars there is treated that way.
Desired Settlement I think they should pick up the cost of there original repair on my front differential seal approx $200 and pick up a large portion of the repair by Courtesy Dodge. My wife and daughter also had to rent a car (300) and hotel (100) to drive back alone while I waited for parts the following week.
Business Response Hello, I the owner spoke with Mr ******* and after hearing his complaint he showed me a **** from the dealer. The **** stated as he was backing up 10-15 ft at 30 mph he heard a noise. That is all we got from the receipt, no words describing the find or even a leak as he quoted. He never spoke about a leak to me. He did bring in for us to put a seal in and we did not diagnose it or drove it. He stated we should of drove it afterwards and tried four wheel drive,i don't know who would take a customers truck in the woods or dirt to engage the four wheel drive system after a seal installation, we did drive on the road and it drove great. I am not trying to get out of a warranty repair but Mr ******** did not call us about the repair, did not notify napa auto care about repair and there is a number on on receipt for the autocare number. The autocare center would of directed him to a nearest center so if it was a failed part then they could evaluate. Today every one has a phone with a camera to take a simple picture and if anything else have the dealer document the claim he is stating. The front wheels are always moving the front axle even if not in four wheel drive and he did not say anything about a noise the whole way up and only in 4 wheel drive. The part about doing 30 mph backward in 10-15 feet seems a little harsh on vehicle. If he could of done a few things to help this story i would of kindly paid for the repair. His story is different from dealer invoice and now is different than we spoke when he came in. I do honor his business, at this time i can not pay for the repair as he would want us to. If he wants to provide the dealer name and phone number to me so i can call the service manager to clear this up i **** than give this another look at and if the dealer is willing to put in writing what happened than i may cover the repair.
Final Consumer Response ***** Automotive has rectified the situation to my complete satisfaction. I would like to with draw the complaint and I plan on using there business for car repair in the future. Thanks **** ********
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*Evans Automotive Service Center, Inc. is in this range.
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