If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers windows, siding & roofing services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that 2FL Enterprises LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for 2FL Enterprises LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Terry Flannery, Member Mr. Mark Floren, Member
Windows - Installation & Service Windows & Doors - Installation & Service Windows Windows - Vinyl Roofing Contractors Siding Contractors
Hours of OperationMonday - Friday 8am - 5pm
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
10605 SE 240th St Ste 130
Kent, WA 98031 (866) 270-7127 (866) 908-2440 (253) 216-8594 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (866) 270-7127(Phone)
- (253) 216-8594(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 2FL did a complete roof and siding replacement on my 1986 ***** ****** home in the beginning of 2015. During the first heavy rains after the roof installation was complete, I observed a large leak coming from the roof through the ceiling into our master bathroom, resulting in drywall damage. It was very difficult to get in contact with the project manager to schedule a repair, and when I finally did, I had to call back several times to finally get someone out to fix the leak weeks later. The man who showed up to fix the leak proceeded to tell me that we needed to contact 2FL to fix the leak. This was somewhat confusing to me as 2FL had sent him out to fix it. I informed the repairman that I had contacted 2FL and they had dispatched him to fix the leak, that I wasn't the one who contacted him directly. He scoffed and walked away and onto the roof. When he finished, he did not bother to tell me the job was complete, he simply left. A few months later, while installing recessed lighting in my master closet, I cut through the drywall to install the lights. I reached into the ceiling and felt soaked insulation and soaked underside of the plywood roof deck. I checked multiple light holes at different locations across the ceiling with the same results. The underside of the roof deck and ceiling insulation are soaked. I finally made contact with the project manager via text of yet another leak and he said he was on the road but would address the problem when he got home. Two weeks or so passed with no contact from him or any repair man. Again I made contact via text and voicemail. He stated he didn't know what I was talking about. I referred him to the previous texts where he said he was on the road and would address it when he got back. He found the texts and admitted he dropped the ball and completely forgot about me. On the morning of 11.24.15 he said he would have someone out to fix the problem the next day. I am still waiting for the repair.
Desired Settlement: Multiple locations across the roof, spanning the entire width of the house, have resulted in major leaks that have soaked through the roof deck plywood, insulation, and drywall. This is not an isolated small location. It is apparent the entire roof is faulty. The original roof that 2FL replaced was 29 years old and last winter it resulted in NO leaks. The quality of this new roof doesn't even match the quality of a 29 year old roof. The interior of the home is completely brand new from floor to ceiling and the resulting faulty roof will cause significant damage to the interior of the home, in addition to moisture buildup in the ceiling which will quickly result in mold growth and eventual rot. The roof needs to be replaced by a proficient and proven roofing subcontractor.
Business Response: We have sent this to our production manager Chris M. and he is forwarding to the subcontractor that did the job. We will monitor his response, and expect to receive a documented evaluation from him. If that is not satisfactory, he will have to remedy any subpar work, or we will hire another to fix whatever needs to be fixed. Chris M. will contact the customer.
Problems with Product/Service
Read Complaint Details
Complaint: We had salesman out in November 2014 and windows installed in December of 2015. The scheduling was difficult and the windows in the house ending being installed on Christmas eve. There was issues with the bay window in our master bedroom and though the window was put in (so a hole wouldn't be left in the house the design was incorrect and it leaked. Also 2 windows downstairs did not open and close properly. It took 2 months for them to order new windows and another month for them to schedule another install. And still some of the windows wouldn't open properly and stay open. When the bay window was finally put in the design was still incorrect and we tried to contact everyone from the salesman to the project manager to the owner of the company. Finally the project manager came out to the house and promised it would be done correctly. Even if he had to do it himself. Never happened. Finally talked to the owner and he said they would order parts and come fix them, never heard back, Called and called left voicemail after voice mail and no one returned the calls. After threatening to file complaint owner finally contacted us and we were passed along to manufacturer saying it was a defect. Left several messages with manufacturer (talked to them once) and also never heard back. Finally a subcontractor for manufacturer contacted us and came out and measured windows again and said they would order parts. Here it is August 2015 and and we still have 2 downstairs windows and a bay window that has to be propped open with a hanger to keep it open. We paid $14000.00 for windows ($4000.00 for bay window alone) that wont stay open and 2FL won't even return our calls.
Desired Settlement: Windows need to work porphyry and some monetary compensation for the time and improper installation and trouble caused.
Business Response: I have read the complaint, but it is impossible to respond without a customer name. Please forward a name to us as soon as possible.
Business Response: I am currently out of state. I will be returning tomorrow, and will begin the investigation process. Thank you for your quick response.
Customer Reviews Summary