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BBB Accredited Business since
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This company offers construction services.
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A BBB Accredited Business since
BBB has determined that Western Construction Systems LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Western Construction Systems LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Arana, Member Mr. Justin Arana, Member
Waterproofing Contractors Basement Waterproofing Water Leak Detection Concrete Reinforcements Concrete Contractors Concrete Repair/Leveling Concrete - Restoration, Sealing & Cleaning Drainage Contractors Foundation Contractors Foundation Repair & House Leveling
Hours of OperationMonday-Friday
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1995 Wallace Rd NW
Salem, OR 97304 (503) 362-5052 (800) 767-1372 (503) 362-5052 Directions
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Additional Phone Numbers
- (503) 362-5052(Phone)
- (800) 767-1372(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Western Business Construction was retained to fix, seal and repair the basement of our property to prevent water leakage. When they finally came to our property, they sanded primed and sealed part of our basement and then just put primer over the remainder of the basement. We have repeatedly asked them to come and repair/complete the remainder of the basement as contracted, but they are stating that we need to pay an additional $2000.
Desired Settlement: We want the remainder of the basement to match the first wall that they completed as in the contract that was drawn up in October 2013. We have pictures of the wall reflecting clearly the difference from the repaired wall and the wall that was just 'painted'!
WCS was contracted to repair the foundation during the scope of the real estate transaction. We provided a proposal which included repair and restoration to the areas of isolated damage. WCS completed the work as outlined on the contract and the client was satisfied. Upon completing the repairs to the foundation we also applied several coats of acrylic-latex foundation coating covering all of the walls in this area. The application of the paint does not constitute a repair. Our areas covered by our warranty are areas actually repaired within the foundation walls.
After the work was completed and a period of time had passed other areas on the foundation beyond what we had fixed started to leak. WCS has responded several times back out there to discuss their repair options. The specific locations which we had previously repaired have held and are not leaking. We cannot be held liable for areas which we did not fix. These areas which are now leaking were not part of our original scope of work because we (WCS) had no knowledge or reasonable suspicion that they would leak or had leaked in the past.
WCS has recommended additional repairs to address the new areas which are leaking or damaged. This will incur additional costs since these areas have not been repaired yet. We quoted a cost of 2,000.00 this is a reduced rate.
My last email with **** on July 22nd 2015:
After further inspection of the foundation wall it appears the staining and black spots are in an areas which has not been previously repaired by WCS. It has been painted but no concrete repair has been performed in this immediate area. We can certainly come back out and perform some repairs in this area. Additionally, sometimes excess moisture vapor can come into the basement through the floor. It would be a recommendation of ours to get a dehumidifier in there to reduce the humidity. We do not specialize in dehumidification and would recommend Kennedy Restoration out of Portland to recommend an appropriate machine for that.
Additionally, as outlined in our proposal Earthquakes do void our warranties. Due to recent many earthquakes in the NW our foundation repair warranties are void.
Customer Reviews Summary