This business is not BBB accredited.
The Coolest Cooler llc
View Additional Phone Numbers 916 NW Hoyt St, Portland, OR 97209 View Additional Email Addresses http://www.coolest.com ! There is an alert on The Coolest Cooler llc !
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BBB Accreditation
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for The Coolest Cooler llc include:
- Length of time business has been operating
- 39 complaint(s) filed against business
- Failure to respond to 25 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 2 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 30 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 7 |
| Total Closed Complaints | 39 |
Additional Complaint Information
On September 1, 2016, BBB recognized a pattern of complaints from consumers regarding delivery issues. Complaints allege that between February and December 2014, backers contributed $185 - $1000 to The Coolest Cooler kick starter startup campaign. Backers allege they were told that by backing the product up financially, they would be one of the first to receive the cooler.
Over two years later it is alleged that backers have not received the cooler as promised, however the coolers are being sold to the public today.
It is alleged that when backers reached out to The Coolest Cooler, they were advised that for an additional contribution of $97, they will be guaranteed a shipping date for their cooler. It is also alleged that the company advises backers that they may request a refund, but the refund will not be considered until two weeks prior to the unknown shipping date of the cooler.
On September 30, 2016, BBB received a response from The Coolest Cooler. The company advised BBB that it is working on an updated plan to share with Kickstarter backers. At this time, no plan has been implemented on how The Coolest Cooler will work with BBB on eliminating the underlying pattern of its complaints.
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Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 4 |
| Total Customer Reviews | 4 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on The Coolest Cooler llc
Additional Information
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us
Type of Entity
Limited Liability Company (LLC)
Business Management
Mr. Ross Vonhoff, Vice President of OperationsContact Information
Business Category
Water Coolers Online Retailer
Products & Services
The Coolest Cooler llc offers the following product(s): Coolest Cooler
Alternate Business Names
Coolest LLCCustomer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview