BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Coolest Cooler llc include:

  • Length of time business has been operating
  • 39 complaint(s) filed against business
  • Failure to respond to 25 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 30
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 39

Additional Complaint Information

On September 1, 2016, BBB recognized a pattern of complaints from consumers regarding delivery issues. Complaints allege that between February and December 2014, backers contributed $185 - $1000 to The Coolest Cooler kick starter startup campaign. Backers allege they were told that by backing the product up financially, they would be one of the first to receive the cooler. 

Over two years later it is alleged that backers have not received the cooler as promised, however the coolers are being sold to the public today.

It is alleged that when backers reached out to The Coolest Cooler, they were advised that for an additional contribution of $97, they will be guaranteed a shipping date for their cooler. It is also alleged that the company advises backers that they may request a refund, but the refund will not be considered until two weeks prior to the unknown shipping date of the cooler.

On September 30, 2016, BBB received a response from The Coolest Cooler. The company advised BBB that it is working on an updated plan to share with Kickstarter backers. At this time, no plan has been implemented on how The Coolest Cooler will work with BBB on eliminating the underlying pattern of its complaints.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on The Coolest Cooler llc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: November 25, 2015 Business started: 09/01/2014 in OR Business started locally: 08/21/2014
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ross Vonhoff, Vice President of Operations
Contact Information
Customer Contact: Susan Towers , Marketing Director
Business Category

Water Coolers Online Retailer

Products & Services

The Coolest Cooler llc offers the following product(s): Coolest Cooler

Alternate Business Names
Coolest LLC

Customer Review Rating plus BBB Rating Summary

The Coolest Cooler llc has received 1 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.