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America's Phone Guys

Additional Locations

Phone: (503) 577-2959 Fax: (360) 254-1967 View Additional Phone Numbers 1503 SE 103rd Ave, Vancouver, WA 98664 http://www.americasphoneguys.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


America's Phone Guys offers telecommunication systems that are highly versatile and scalable to customers in the Portland Oregon and SW Washington areas. Our business phone systems are designed to give you the ultimate in features and upgrade flexibility. Our goal is 100% customer satisfaction, every customer, every time.  
Your telephone system is the key to your businesses ability to communicate with your customers.  From our initial consultation through implementation, we work hard to make connectivity simple for our customers; we want to help you with the most cost-effective solution available.  Our Phone System Installation technicians are certified in a variety of different phone systems, and we pride ourselves in staying current with the rapid pace of technology changes in today’s Telecommunication industry.  
We always engage in business with integrity, loyalty, honesty and core values of kindness and fairness to all with whom we interact.
We sell three primary types of phone systems:  Traditional Digital PBX, Premise-Based VoIP Phone Systems & Cloud Based or Hosted Phones.  You can check out the "What Phones Do You Need?" tab on our web site to get an idea of which will work best for you.
We also sell business class VoIP phone service to customers who have purchased their telecommunications equipment from us.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for America's Phone Guys include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on America's Phone Guys
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 16, 2006 Business started: 03/01/2001 in WA Business started locally: 03/01/2001 Business incorporated 07/16/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
Phone Number: (503) 378-4621

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lois Cook, Managing Member Mr. Caleb Cook, Managing Member
Contact Information
Principal: Ms. Lois Cook, Managing Member
Business Category

VOIP (Voice Over Internet Protocol) Sales & Service Telephone Answering Equipment & Systems Telephone Equipment & Systems Dealers Telecommunication Equipment & Systems Dealers Telephone Equipment & Systems Service & Repair Telecommunication Equipment & Systems Service & Repair

Products & Services

America's Phone Guys sells the following brand(s): Allworx, Asterisk, AT&T Partner, Avaya Partner, Digit, Lucent Partner, Multis, NEC DS & DSX, Nitsuko, Nortel, Panasonic , Samsung, Switchvox, Toshiba, Vodavi STS

America's Phone Guys offers the following product(s): 4-Line Phone, 4-Line Phone System, Allworx Phone Equipment, Allworx Phone Installation, Allworx Phone Service, Allworx Telephone Switches, Allworx Telephone System, Allworx VoIP Systems, Auto-Attendant, Avaya Partner Phone Programming, Avaya Partner Phone Repair, Avaya Partner Phone System, Avaya Partner Phones, Avaya Small Business Phone System Repairs, Best Small Business Phone System, Business Communication, Business Internet Phone, Business Phone, Business Phone Company, Business Phone Equipment, Business Phone Installation, Business Phone Relocation, Business Phone Service, Business Phone System, Business Telecommunications, Business Telephone, Business Telephone Company, Business Telephone System, Business VoIP, Business VoIP Phone Service, Business VoIP Phone System, Call Recording, Call Recording Solution, Call Recording Solutions for Business, Cloud PBX, Cloud Phone Switch, Cloud Phone System, Cloud Phones, Commercial Phone System, Commercial Telephone Equipment, Commercial Telephone System, Conference Bridges, Conference Phones, Cross-Connect Services, Cross-Connects, Digital PBX, Digital PBX Phones, Digital Phone PBX, Digital Phone System, Find Me Follow Me, Hosted IP PBX, Hosted PBX, Hosted Phone Switch, Hosted Phone System, Hosted Phones, Hosted Telecommunications, Hosted Telephone Switch, Hosted Telephone Systems, Hosted Telephony, Internet Business Phone, Internet Business Phone System, Internet Phone, Internet Phone System, IP Phone, IP Phone Switch, IP Phone System, IP Telephone, IP Telephone Switch, IP Telephone System, IP Telephony, Key System Repair, Key System Replacement, Key Systems, Multiline Phone System, Multiline Phones, New Telephone System, Office Phone Installation, Office Phone System, Office Phones, Office Phones for SMB, Office Telephone System, Panasonic Business Phone System, Panasonic Business Phones, Panasonic Digital Phone System, Panasonic Digital Phones, Panasonic Hosted Phones, Panasonic IP Phone System, Panasonic SIP Phones, Panasonic VoIP Phones, Partner Phone Parts, Partner Phone Programming, Partner Phone System Repair, PBX, PBX Systems, PBX Systems for Small Business, Phone System, Phone System for Small Business, Phone System Installation, Phone System Programming, Phone System Relocation, Phone System Repair, Phone System Replacement, Phone System Upgrades, Phone Systems VoIP, Polycom Phones, Pure Hosted Phone, SIP, SIP Lines, SIP Phone Lines, SIP Phone Service, SIP Phones, Small Business Communications, Small Business IP Phones, Small Business Phone System, Small Business Phones, Small Business Telephone System, Small Business Telephones, Small business VoIP Phone System, Small Business VoIP Phones, Small Office Phone System, Small Office VoIP Phones, SMB Phone Systems, Telecommunication Systems, Telecommunications, Telecommunications Equipment, Telephone Equipment, Telephone Service Cross-Connections, Telephone Service for Business, Telephone System for Business, Telephone System Installer, Telephone System Programming, Telephone System Relocation, Telephone System Repair, Telephone System Replacement, Telephone System Upgrades, Telephone Systems, Telephone Systems Installation, Telephone Systems Small Business, Telephone Systems Supplier, Telephony, Virtual PBX, Virtual PBX Phones, Virtual Phone System, Voice Mail, Voice Over IP Phone Systems, Voice Over IP Phones, Voicemail, Voicemail to Email, VoIP Business Phone System, VoIP Business Telephone System, VoIP Communications, VoIP Intercoms, VoIP Paging, VoIP PBX, VoIP Phone Service, VoIP Phone Service for Business, VoIP Phone Service for Small Business, VoIP Phone Systems, VoIP Phones, VoIP Provider, VoIP Service, VoIP Service Provider, VoIP Small Business Phone System, VoIP System, VoIP Telecom, VoIP Telecommunications, VoIP Telephone Switch, VoIP Telephone Systems, VoIP Telephones, VoIP Telephones for Business, VoIP Virtual PBX

Method(s) of Payment
Visa, Mastercard, Discover, Check, Cash, Leasing, Financing, Money Orders, Cashiers Checks, etc.
Refund and Exchange Policy
We strive for 100% customer satisfaction. We promise to help you find the solution that meets your needs, and if we cannot, we will help you find another company who can.
Alternate Business Names
Phone Guys LLC
Products & Services

VoIP phone systems, Cat 5e cabling and fiber optic cabling.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.