This business is not BBB accredited.
Phone: (206) 792-5858 Fax: (866) 241-3824 View Additional Phone Numbers 3220 NE 125th St, Seattle, WA 98125
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This company offers video production services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for iSpeakvideo.com include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Lyle Holmes, Manager Mr. WM Holmes, President
Video Production Services Video Editing Web Design Internet - Web Hosting Search Engine Optimization Services Marketing Programs & Services Recording Service - Sound & Video
Hours of OperationMonday - Friday
8:00am - 6:00pm
Refund and Exchange PolicyiSpeakVideo reshoots the video free-of-charge if we have made an error in production. We provide the client with a minimum of two (2) edit sessions with each video project and an opportunity to review each video prior to final delivery. Additionally, a third edit is available thirty (30) days following delivery. Our full production policy is available online and we subscribe to the Arbitration Association of America dispute resolution terms.
Service AreaEurope, Asia, South America, the Middle East, and the United States.
Alternate Business NamesiSpeak Interactive Inc
THIS LOCATION IS NOT BBB ACCREDITED
3220 NE 125th St
Seattle, WA 98125 (855) 547-7325 (206) 792-5858 Directions
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Additional Phone Numbers
- (855) 547-7325(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On February 12, 2014 I entered into a contract with iSpeak Interactive, Inc. AKA iSpeak Video to create a website and 7 videos for a website. Cost of project was agreed upon at $10,350.00. An upfront deposit of 50% ($5175.00) was required and paid in full. Months went by with absolutely nothing being done. I kept being told that the work was being done on the back end and was almost complete. After 8 months of absolutely nothing being done Lyle H***** agreed to and met with my developers and myself via internet meeting. My developers handle software development for my other company **. The meeting was to discuss and to hand over the development project to them. My developers would take over the development of the FF website and iSpeak Video and Lyle H***** would handle the productions of the 7 videos. 11 months later, almost one year to the date, September 29, 2015 and not one thing has been done on the videos. Last communication from Lyle H***** was on September, 21, 2015 via email where he stated: “I will make it a priority to have the scripts for you Wednesday. We can review them on the phone (Thursday) or by email, whichever works for you”. Wednesday September, 23, 2015 as well as Thursday September 24, 2015 came and went without any communication from Lyle H***** or iSpeak Video. No one will answer the phones at iSpeak Video. No one will respond to email at iSpeak Video. Lyle will not answer his cell phone. It is my understanding the offices of iSpeak Video were closed down and Lyle now operates out of his home where there is no production facility to make the videos required. It is also my understanding that all employees and actors have left the company because they have not been paid and are owed money. I simply would like my deposit returned and my ** website assets returned to me from his ****** servers. A final note, I have noticed on previous BBB complaints of Lyle H***** with iSpeak Interactive making reference to “free hosting” that was never charged for as work was being done. Let me nip that one in the bud before it is presented here. In my service agreement it clearly states, “iSpeak Interactive will provide free hosting of the site on iSpeak Interactive servers which are part of the ****** network”. I would highly recommend any person or company considering iSpeak Video or iSpeak Interactive to reconsider. A background search via Google will yield several red flags. I wished I had done my Google background searches prior to doing business with William “Lyle” H*****. My bad.
Desired Settlement: I would like a refund of my deposit ($5,175.00) for the FF website and all assets associated to the my ** website that have been paid for in full handed over to me.
Read Complaint Details
Complaint: I initially contacted i-speak video over 2 years ago and after several telephone calls retained them to develop the website **************.com. They submitted a proposal for $9,000 for the development and requested a deposit of $4,500 to begin work which I sent. Almost immediately afterward, they requested the remaining $4,500 to help them with new equipment they were buying for their business. Foolishly I sent the $4,500 balance. From that time on, it has been a nightmare. After more than 2 years I do not have a website, and have been defrauded of $9,000 for which I have received absolutely nothing. When I demanded my money back, I was told that the website had been hacked, the files had been corrupted, and that I would have to pay another $800 just to have them restored. They have provided me with absolutely nothing for the $9000 I have paid and now are demanding $800 more. I ask for your assistance in having the money I paid returned to me.
Desired Settlement: I have received absolutely nothing for the $9000 I have paid. They have wasted 2 years of my time when I could have had a website up and running. Now they are saying the site was hacked and the programming was infected with a virus. What they are saying makes absolutely no sense at all.
I'm sorry you won't speak over the phone. That might have helped to explain the technical issues.
Here's the quick timeline for the past 18 months.
· November/December 2013 we completed the site.
· December 2013 the site was live on our server at **************.com
· December 2013 we tried to arrange training; it never happened so we created a short Users Guide for you. (The Guide shows the site was live.)
At that time we needed you to establish a merchant account to make the site fully functional. You didn't provide that account after repeated requests.
· February 2014 we traded emails about your business strategy and promoting your site but no real contact.
· May 2014 you requested several changes to your website; we made those changes at not charge
We didn't hear from you again until August 2014.
· August 2014 we re-sent the Users Guide first sent to you in December 2013.
· September 2014 you requested an email account be established for **************.com; you asked us because your site was live on our server
That brings us to the present problem.
We turned over the live site to you in December 2013. We hosted the site free of charge for the past 16 months. We were not responsible for management or maintenance of your site. You failed to maintain the site or update the code. As a result your site was hacked.
It will cost $800 to repair the damage to your site. We can do that for you but will require payment in full in advance. However, you are also able to hire someone else to do the work. This is a Wordpress website and you can find many qualified developers. We will provide Cpanel access to you and your tech for this purpose. (Cpanel access is root access.)
The repair of your site needs to be completed by April. If the site is not repaired by then (or at least undertaken by then) we will have to suspend the domain to protect the integrity of the server.
Beginning May 1st, hosting will no longer be free. The monthly charge will be $20; paid in advance with an automatic charge.
Let me know how you want to proceed. I am happy to talk on the phone.
Read Complaint Details
Complaint: I hired them to make me a video, paid the $900 dollars, a year later still wiating due to their employees not providing a script, understanding of my business, etc, some delay on my part as i said i would writ the script for them instead (shouldn't have done that, I should have held them to task) when i did get back to them, they did not respond for 2 months, and then finnally did, gave me back a script, swapped creators on me several times, cuasing more delay, finally after numerous compalaints, owner said, i'll do the whole thing for the the deposit, you don't owe us any more money. i agreed. the product i got back was laughable at best, a low rate powerpoint with porno music, i complained, and complained, finnally fixed the music, and the creator was going to fix the photos and other low quality items and i said forget it... i've lost confidence. I want a refund.
Desired Settlement: they've said no to refunding any amount of money at all.
I would agree with the client that there was a delay of the project on both our parts; however we did extensive work on this project including the scripting. Our production manager worked directly with the client during the early scripting. Once the project went into production the client worked directly with the editor. This is not our normal process but we thought given the client's requirements it might be helpful for her to work directly with the editor.
Read Complaint Details
Complaint: I speak video was told 5-6 months ago to stop billing hosting fee$20 monthly due to fact that services not needed, web site changed. Repeatedly ***** ******** at XXXXXXXXXX refuses to stop the unauthorized billings. She neither returns my call nor sends email but keeps billing $20 monthly . I simply want this stopped and a refund for $100. Regards, *** ***** ****************
Desired Settlement: Refund of unauthorized billings $100.
Business Response: Initial Business Response /* (1000, 5, 2014/03/29) */ The customer is correct. He did request our accounting department cancel his hosting. Unfortunately this client is a repeat client. He also had an account from 2009. In searching the credit card program we confirmed that his account had been canceled. Unfortunately we were looking at the original account from 2009. That account had been canceled. However, the current account had not been canceled. So, today we issued refunds and we are waiting for the client to confirm his mailing address. This was just a matter of confusion on the part of our accounting department. We have insured that the team is better trained in the use of the bank's credit card program and have improved our response time to client inquiries.