This business is not BBB accredited.
Phone: (907) 696-2277 Fax: (907) 696-2299 12111 Spring Brook Dr, Eagle River, AK 99577
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This company offers transportation of vehicles to, from, and within Alaska.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Campbell Boyz Trucking LLC include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Small Business Administration
420 L St STE 300, Anchorage AK 99501
Phone Number: (907) 271-4022
US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
Phone Number: (202) 366-4000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dustin Campbell, Member Mr. Ricky Campbell, Member Mr. Suny Campbell, Member
Vehicle Transport Services Transportation Services
Hours of OperationMonday through Friday
7:00am - 6:00pm
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
12111 Spring Brook Dr
Eagle River, AK 99577 (907) 696-2277 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The campbell boyz is transporting my car from seattle to ***** *****. They promised me the car was going to be in Eagle River by the 12th of Oct 2015, I drop the car off in Oct 2, 2015. They said they ship or transport the car out every Friday. Today is the 22th of Oct and I still don't have my car. I've been trying to contact them every other day and they tells me that they had a truck issues and it will be her soon. I'm very worried about my car. They haven't done anything to compensate for the very late delivery and poor customer communication. I'm stress out and been borrowing friends and family car to get around but it has been very difficult because i have work and they would too. The company is misleading with all their delivery dates and never inform me about anything. I took the 12th off so I can pick up my car and it wasn't there. They told me it would be here on the 17th so i took that day off and it still wasn't there. They never informed me that it will be late unless i call me the date they promised it would be there.
Desired Settlement: I just want my car already. I also wish they would compensate me, by adjusting the price for the weeks that i didn't have my car. In which i have to borrow car from friends n family and also for missing work or being late due to the fact that i didn't have a car. I also wish for the company to be looked at because they have been bad reviews the past year about the same issues. I didn't looked at the review until today.
Problems with Product/Service
Read Complaint Details
Complaint: Campbell boyz trucking is transporting my car & has repeatedly changed the date my car is going to be delivered. I was first told my car would be delivered on Sept 18th or 19th then on the day it was to be delivered I was told it would be a week later and now today, Sept 23rd I am being told that it will PROBABLY be Sept 29th. Every few days these people call & tell me a different date but won't offer any type of discount!
Desired Settlement: Stop changing the delivery date bad stick with the date given the first time!
Business Response: Initial Business Response /* (1000, 12, 2014/11/03) */ To whom it may concern, We had originally been contracted to transport *** ******'s vehicle for $1,250 through a broker. After having an equipment failure, we worked with the barges to transport the vehicle in order to avoid further delay. We paid the barge company $1,596, and discounted $250 off of her original total of $1,250 to compensate for the delay. We feel we went above and beyond, as our transit times are not guaranteed. We took a loss of $596, and we feel that is more than sufficient.
Read Complaint Details
Complaint: I Paid in advance and delivered auto on time to be shipped from Alaska to Seattle on 11/8/13. Auto was not shipped until 11/16/13 and on 11/17/13 **** (company rep) called me and said company was having trouble with maintenance on their transport truck in Canada. This was a lie. **** and ****** ******** did not tell me the auto did not ship until 11/16/13 and they used the fake maintenance issue to persuade me it was not their fault and to avoid liability for the delay and my additional expenses waiting for the car to arrive in Seattle. I had to spend several hundred dollars waiting for my vehicle in Seattle because they lied and did not communicate with me about the delay in shipping. This company is totally dishonest and deceiving.
Desired Settlement: Expenses for wait in Seattle should be paid by Campbell Boyz. $232 in hotel bills should be paid by Campbell Boyz.
Business Response: Initial Business Response /* (1000, 15, 2014/01/31) */ Our schedule is to have vehicles checked in by 4:30 PM on Thursdays for loads booked to depart on Fridays, and our estimated transit time is seven to ten days (delivery between the following Friday and Monday). Actual transit time is usually only three to five days if everything goes well, however we try to allow for plenty of "cushion" in case of unexpected maintenance, driving time, break downs, road closures, etc. Customers are told at the time they are quoted for transport that "transit time is approximately seven to ten days, however we do not guarantee our transit times." We also recommend to customers that are flying in to meet their vehicles to schedule their arrival between the 12th and 14th day (Wednesday and Friday) seeing as they have seven days of free storage from the date vehicles are checked in at our terminal. Before checking in his vehicle, *** **** refused to produce proof of weight of his personal affects, as is our policy for packing additional items inside of vehicles due to weight restrictions on our trucks. At this point in time the ladies in the office recommended we not ship this vehicle seeing as *** **** was not willing to comply with our requirements and guidelines for transport, and anticipated this particular order could turn into a headache. I decided to tell the girls to let this one slide and continue with booking the vehicle. When *** **** checked in his vehicle we reiterated to him that our transit times are not guaranteed, however *** **** was very adamant in asking if we expected any delays in transit, and at the time I did not. After the vehicle was checked in I then gave *** **** a ride to his hotel, which is not something we offer as part of our service, because he had not arranged for alternate transportation; and, I was attempting to be generous and helpful to the customer. As minor maintenance became major repairs and more repair time than expected, the truck was unable to depart until November 16th. Although we had used up our "cushion," the driver believed he could still be at our terminal to deliver on the 18th, which was the tenth day of transit time and gave the driver three days of drive time. The driver then called in on Sunday from a payphone, as there is no cell service for long stretches of our route, and informed me that he would not be able to make it in on the 18th due to the winter weather having turned road conditions very bad. Upon finding this out **** came to work on a Sunday and called to inform customers that the truck was now running behind due to maintenance issues and poor road conditions, and that the truck was looking to be there the 19th or the 20th, the 20th being worst case scenario. Everyone was okay with the news except *** ****, who became angry and chose to curse and yell at **** for twenty minutes on the phone about the news. I don't approve of my employees being treated in such a manner, regardless of the situation. *** **** was kept as updated as we at the office were on the situation, until the the truck arrived on the evening of the 20th. Only two days past the final estimated delivery date. The vehicle was supposed to have been delivered to our terminal in Auburn, where *** **** was supposed to pick it up. Seeing as we were late and attempting to accommodate customer's schedules we delivered the vehicle to *** **** at his hotel, at his request that it be delivered to him no matter what time it was. *** **** then proceeded to curse out and yell at the driver and his wife, refusing to sign the bill of lading because it was too dark to look the vehicle over. The driver happened to be my Mother and Father; and again, I do not approve of such behavior. He was so uncooperative and vulgar that they resorted to calling me, at which point I advised them to leave. I could hear him yelling, cursing, calling everyone liars; and, making quite a scene while being extremely confrontational. In summary, we do not guarantee delivery dates, we updated *** **** as soon as we were made aware that the truck was going to be late, we accommodated his refusal to comply with our guidelines and requirements for transport, we recommend that our customers fly in between the 12th and 14th day (which would have been the 20th - 22nd), I gave him a ride to his hotel after checking in his vehicle (at no charge), we delivered his vehicle to him at his hotel instead of to our terminal (also at no charge); and lastly, the obscenities and cursing at the ladies and other employees of this establishment was absolutely inexcusable. Final Consumer Response /* (3000, 17, 2014/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company lies.
Customer Reviews Summary