Business ProfileforDaimler Trucks North America, LLC

Bought a brand new 2020 Western Star **** truck that broke down on the way home with bad injector and hood not fitting right. Hood has been fixed 6 or 7 times, still 1.5" from being straight on the truck. After injector repair truck was getting 3-4 mpg instead of 6 or 7 that was claimed. Dealer / DTNA drove around bobtail and best they could get was 4mpg. They told me maybe it will fix itself in 40 or ****** miles. **** was broke in the center when truck was built, under 10k miles my dash was no longer available so a later dash was retrofitted into the truck. ducts for new dash don't work in my truck, my ducts don't work in this dash so after months DTNA came to the dealer and "made plugs" to block vents that wouldn't hook up, used asphalt glue, foil tape and pvc plumbing from a house to get air to come out? (remember the truck is brand new) Hood is worn down and rubbed into the layers of fiberglass and they want to just keep adjusting it until it is out of warranty. They have repainted the door and some of the hood we now have paint on the window / door seals and the corner of the side window got painted. Our new truck looks like a rebuilt wreck. I have a video of us trying to get a work order or repair order from the dealer and they were "unable to give it to us at this time". ****************** started reading tech notes while I was recording and I asked if I could have a copy but she declined on video. Horrible customer support.