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BBB Accredited Business sinceAdditional Locations
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This company offers tree services, including cutting, trimming, pruning, hedge trimming and stump grinding.
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A BBB Accredited Business since
BBB has determined that Tree Musketeers Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tree Musketeers Tree Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Lenny D'Amico, President
Tree Service Tree Service - Pruning Lawn & Tree Care
Hours of Operation8am - 8pm
Alternate Business NamesTree Musketeers Tree Service Inc
115 Lancaster Dr NE
Salem, OR 97301 (503) 566-2201 (503) 361-8733 Directions
PO Box 20146
Keizer, OR 97307
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (503) 361-8733(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Owner of company came out and gave a written estimate of $1200.00 for the removal of 2 large trees that grew together to be completed in one day. An appointment was made for the following week and the day before I received a confirmation e-mail to verify we were still on. I agreed. They came out the next day, without the owner and the foreman said they could not complete the work in one day this would take two days and an additional $800.00. To make a long story short they refused to complete the work as agreed upon. After a conversation with the owner he appologized for " making a mistake" in giving us the wrong quote. He stated he trusts his foreman to know what he is doing and believes he is right when he told us it would take now $2000.00 and 2 days for the work to be completed. I would not recommend this company to anyone. Be aware of false estimates from them.
Desired Settlement: complete the work as estimated.
Business Response: We gave the customer an estimate. After my guys showed up, they saw something, I did not see and the job was going to take longer than expected and so we gave them an adjustment on price and the customer did not want to pay anymore. The customer did not want to pay extra and so we left the job without starting. We are willing to honor the job at the estimated price that was first given.