Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Alder Creek Tree Service LLC

Phone: (503) 348-9053 Fax: (503) 558-1127 21977 SE Highway 224, Damascus, OR 97089 http://www.aldercreektreeservice.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers tree services such as care, trimming, removal, stump grinding and land clearing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alder Creek Tree Service LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alder Creek Tree Service LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Alder Creek Tree Service LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: September 13, 2007 Business started: 05/01/1999 Business started locally: 05/01/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Phil Henneman, Managing Member Mrs. Deavena Fleming, Office Manager
Contact Information
Customer Contact: Mrs. Deavena Fleming, Office Manager
Principal: Mr. Phil Henneman, Managing Member
Business Category

Tree Service Land Clearing & Leveling


Customer Review Rating plus BBB Rating Summary

Alder Creek Tree Service LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 21977 SE Highway 224

    Damascus, OR 97089 (503) 348-9053

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We hired Alder Creek Tree Service to top our arborvita hedge to a herght of seven feet. /the hedge is on our back property line, 95 feet in length and has been trimmed level for the past 25 years although the ground slopes more than 3 feet. Hard to believe but Alder Creek started at the low end, trimming to a 7 foot height following the contours of the uneven ground. The trimming was done with a chain saw leaving an unsightly chewed-off look. We made appointments with Alder Creek 3 times to look at the work. Each time they were "No Shows". Appears their word is not much better than their work. Hire again? NEVER

Desired Settlement: Alder Creek to review work and discuss contracted work.

Business Response: We went and spoke to the consumer, and resolved the complaint at his home.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Alder Creek Tree Service LLC
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart