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BBB Accredited Business since
Phone: (253) 839-4862 2628 S 248th St, Kent, WA 98032
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This company offers transmission repair.
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A BBB Accredited Business since
BBB has determined that Seatac Transmission Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Seatac Transmission Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David Ott, Manager Mr. Dwane Ott, President
Transmissions - Automobile
Hours of OperationMonday - Friday 7:30am - 5:30pm
Saturday 8:00am - 12:00pm
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2628 S 248th St
Kent, WA 98032 (253) 839-4862 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a used vehicle with no warranty and a week later the transmission dies. I work with the dealership and they agree to help with the costs of replacing the transmission that would also come with a 2 year warranty which I agreed. The transmission was purchased and installed by SeaTac Transmission in Kent, WA. Within minutes of getting the truck back I could already feel the transmission acting strangely; banging noise when shifting, noises when it starts up, clanking when it's given gas, jerking between gears. My boyfriend and I think maybe we just need to give it a moment to get in gear but after a month nothing seems to change so my boyfriend calls SeaTac Transmission and they tell him to bring it back. We take the truck back to SeaTac Transmission on 3/26/15 for repairs. My boyfriend and I explain the symptoms to ***** (manager/owner) who asks us a series of follow up questions and agrees to take a look and see what it could be. In the meanwhile We are also relocating to Corvallis, OR. My boyfriend receives a call the following Monday afternoon that the truck is done. ***** states that he was able to replicate our description of the issues but asked a mechanic to come check it out who could not replicate it. He explained to my boyfriend that it is too small of a problem to fix and that we have a 2 year warranty so wait for something to break so that they can fix it then. We pick up the truck on 4/4/15 and the problems are still there and it is as if nothing was done to the truck at all.
Desired Settlement: A 2 year warranty should cover the repairs to the transmission. I do not want to jeopardize my safety or the safety of my boyfriend when something really bad happens to the transmission. This should have been fixed regardless of how small ***** insisted it was. I do not want to continue driving a truck that feels unsafe and could be fixed if they would do their job and stand by their warranty. I want a new transmission
Business Response: This is a vehicle we did for ********* *********** in Puyallup, this consumer technically is not my customer. In regards to their complaint what they have said is mostly true. However, I am not convinced that the noise they are hearing is even coming directly from the transmission. If it is however, we are totally committed to fixing whatever is needed to satisfy them. My one concern is that if we replace the entire unit with a different one and it still has the same noise then we have gone through a lot of work for nothing. When the customer is able to get the vehicle up to us, and be able to leave it for a week, we will resolve this problem however necessary, **** *** owner.
Business Response: If that was the customer's choice to trade his vehicle, that is on him. There was no need to panic and trade the vehicle just because of his issue he thought he was having with the transmission ( which was not actually verified). He had a 2 year warranty to cover him if anything actually happened. I will not pay the customer $1000.00 as a result of his actions.
Problems with Product/Service
Read Complaint Details
Complaint: I took my car to sea tac transmission on pacific hwy. I had marked the distributor with a ink pen.They took the car had it for 4 days said they had not finished. I got home checked the ink markes on the distributor they where the same so it was NOT timed. I then took it to**************** They said the timming was off and I had a dead cylinder.So I call **** back and told him> he said he PERSONALLY watched it being timmed. The car runs great now it did not when I left se tac. So SOMEBODY is is not telling the truth. Then **** made the statement well he keeped my car safe inside for four days. WEll that's not my problem he didn't work on it. I asked for my $97.00 back and he simply said no way
Desired Settlement: I just want the money back for something I paid for and NEVER got. The $97.00. Its not just the money it is the principal of the thing.
Business Response: Initial Business Response /* (1000, 7, 2014/02/07) */ In response to the customer's complaint, we did adjust the timing, in fact I called him on the phone & asked him what camshaft the vehicle had because there were 2 settings, one for stock & one for high performance. In regards to his claim about these ink marks not being moved I can't explain that. We did what he asked, when he came to pick up his car I had no notice that he was coming in, we were not finished with the vehicle but he wanted to take it away. The fee that we charged him was more than fair for what I had into this job. Multiple phone calls, storing his vehicle inside my shop the entire time it was here. I do not feel that I owe him his $97 in return. Final Consumer Response /* (3000, 9, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I said in my complaint.I took the car in to have the timming checked and the transmission adjusted. The sat at SeaTac for FIVE days. They said the set the timing,but the marks I put on the distributor were not moved. The manager can't explain that well I can the distributor was nor moved. The transmission was not even looked at. So he is right I got the car and took it some where else. They fix BOTH problems in SIX hour.I am not to blame because they decided not to work on the car for FIVE days As far as him not being finshed with the car. He said he timed it.Why did he do nothing for the next FOUR days. I expected it done in a reasonable amount of time and if not a phone call. Like I said the other company did it in six hours. Thank you *** ********
Customer Reviews Summary