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This company offers mechanical auto repair and towing.
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A BBB Accredited Business since
BBB has determined that Jim's Auto Repair & Towing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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Type of Entity
Business ManagementMr. Jim McCabe, Owner
Towing - Automotive Auto Services Auto Services - Oil & Lube Auto Lube & Oil - Mobile Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Auto - Emissions Testing Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Lubricating Service - Automotive
Alternate Business NamesJim's Automotive Inc
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Additional Phone Numbers
- (360) 427-8167 (Fax)
- (360) 432-1421 (Fax)
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|Customer Review Experience||Value|
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Read Complaint Details
Complaint: I sold a boat 15 years ago and filed a report of sale as required. Said boat was found abandoned on private property recently and Jim's towing was called to haul it away. They were paid by the property owner to haul it. Apparently the new owner did not transfer the title so it was still in my name. Jim's Towing sent me a bill for the towing and storage to date of over $400 and said $45 per day would be added until it was paid. It was disguised as an official document or legal notice from the DOL and district court and stated that if I did not pay I would be issued a citation and would be denied renewal of my driver's license which I later learned was false. I requested a copy of the report of sale I filed when I sold it but was told by the DOL that the records had been purged and are every 6 to 10 years so there was no record of it. I was also told that by Jim's secretary when I first contacted them so they know there's no way I can produce the document. Now they have sold the boat at auction and I was sent a bill for $914.54. for storage. On this bill they credited what the property owner paid them to remove it. Now I have learned that there is a $500 cap on what they can charge but that was not stated on the bill for $914.54. In summary, I sold a boat a long time ago and did everything right. I submitted a report of sale but the DOL did not keep it because they regularly purge their records and Jim's Towing know that and uses it to their advantage because they know I cannot produce the document and therefore claim that since I am the last registered owner I am liable for the outrageous bill. I have been on the phone with them several times and they are unbending and unreasonable and I believe unethical because of their deceptive tactics: Letters disguised as legal notices, bills for what they have already been paid for and bills for more than they are legally allowed to charge. Plus trying to get money from someone they know does not owe them.
Desired Settlement: I would like for Bill's Towing to acknowledge that it is very likely even though I cannot prove it due to the policies of the Washington State Department of Licensing that the boat is not mine and i did not abandon it. I would also like for them to adjust the bill to reflect the fact that I owe nothing and to not refer it to a collection agency as it will not be paid by me.
RE: Better Business Bureau
***SUPPORTING DOCUMENTS REDACTED BY BBB***
I was sent a bill for over $500.00 several times. Up to $1200.00 or so. Nowhere did it say they were only summations. He only told me the limit was $500 when I talked to him on the phone. If I had paid the higher bills would I have been reimbursed? The original bill also included the charge for the towing, which Green diamond had already paid. My wife and I had originally considered just paying the bill because of his false and deceptive statement that my wife would be issued a citation and would not be allowed to renew her driver’s license if it was not paid. (Page 13 of his PDF, which is false because it only applies if the impound took place at the request of law enforcement, which it was not). I asked for some time to sort things out and could the storage fees be suspended or waived. I was told that the storage charges of $45.00 per day would continue until it was paid.
The forms were sent by Jim’s towing, not Jim’s towing and DOL. Nor from the court, they were deceptively presented that way to look like official court or government documents. I called the DOL and they said they had nothing to do with it and knew nothing about it. The agent even told me that tow operators like to “push the envelope” to try to scare people into just paying up. The original notice I got from Jim’s Towing was made to appear to have been sent by the DOL.
The forms for hearing requests which were sent to me only referred to hearings to dispute the validity of the impound, the amount of towing charges, or to redeem the vehicle, none of which I thought applied to me. I am not the owner of the vehicle and I have no interest in it. I sold it and properly filled out a report of sale, which the DOL subsequently disposed of. I honestly assumed (wrongly) that I could explain the situation directly to Jim’s Towing and once presented with the facts, he would realize that I am not responsible for this bill. I, naively I guess, assumed he would be ethical and reasonable and did not think I would need to go to court over it. Looking back at the forms, I only had 10 days and that has long passed.
The DOL, the record keeping agency, does not keep vehicle reports of sale for more than 6 years so there is no way I can produce it. I am a pretty diligent record keeper but I also go through my filing cabinet every few years and dispose of records more than 7 years old as is customary. I sold the boat in 2002 or 2003. That’s 13 years ago.
He says he is “Required by law” to use the information supplied by DOL, I believe that should read “Allowed by law”. He knows I am not responsible but just wants to go after anybody he can to get more money.
As for his statement that it is my responsibility to prove a seller report was filed per RCW 46.55.105; all you have to do is read paragraph 4 of the RCW, which he included (page 8 of his PDF). It says the seller must prove only if there is reason to believe the new owner was not aware the transfer took place or did not take possession of the vehicle. Neither of which apply.
In summary. I believe Jim’s Towing engages in deceptive business practices to bully and extort money from innocent people by sending “legal notices” with false information. He has already been paid by the property owner who asked him to remove a derelict boat from their property. I have done nothing wrong, I did all that was legally required at the time I sold the boat 13 years ago. At the time, I had no idea the DOL would not keep the report of sale more than 6 years. Jim’s Towing does know it and knows I cannot produce the document but continues to try to coerce me to pay a bill he knows I most probably do not owe and has threatened to damage my good name and credit by referring it to a collection agency.
Re: Answer to letter of complaint # ********
In the first notice I received there was nothing included except forms with DOL letterhead. No cover letter or correspondence of any kind to indicate it came from Jim’s Towing. Everything had DOL letterhead on it and it appeared to come from the DOL. The other two forms that were provided “for information purposes only”, the “Important Legal Notice” and “Sellers Beware” were on top. The “Important Legal Notice” was the cover sheet and stated that my wife would be issued an infraction and denied renewal of her driver’s license if we did not pay this. That was blatantly false. The RCW it referred to specifically states that the impound would have to have been at the direction of law enforcement for it to apply.
He states that all forms were downloaded from the DOL website. Just because forms are available for download from the DOL does not mean they apply. I believe Jim’s Towing deliberately and deceptively put that notice which was not applicable nor relevant to this situation on top to try to scare us into thinking we had no choice but to pay this bill which we are not responsible for.
Jim’s Towing knows that since I sold the boat more than 6 years ago there would be no record of a report of sale since the DOL purges their records every 6 years. His secretary even told me that before I contacted the DOL and they confirmed it. However he continues to insist that since the DOL has no record of a report of sale that I am responsible. How can I be expected to prove it was done if the DOL discarded it? I also purge my filing cabinet every few years and get rid of old records. I don’t specifically remember discarding it but I do have a copy of every single report of sale from vehicles I’ve sold for the last 8 years and from now on will definitely not discard any more of them.
I will admit I have never dealt with anything like this before and was a little overwhelmed. It was difficult to find the time during working hours to make all these phone calls and figure out exactly what was going on. And I felt extreme pressure due to the fact that $45.00 per day would be added to the bill, (They were adamant and unbending on that). I honestly thought I could reason with them. I believe he is being greedy and unreasonable by continuing to push this issue. He has been paid for his trouble by Green Diamond, the ones who called him to make the tow. The real money apparently is in “storage”. The longer he can keep it in his yard the more he makes. It may be legal but it’s still a scam.