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BBB Accredited Business sinceAdditional Locations
Phone: (541) 772-4040 Fax: (541) 779-1818 4048 Crater Lake Ave, Medford, OR 97504
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This company offers towing and transport services.
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A BBB Accredited Business since
BBB has determined that Dick's Wrecker Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Dick's Wrecker Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Terry Hadley, President Mrs. Donna Hadley, Secretary Mr. Maynard Hadley, President
Towing - Automotive Motor Vehicle Towing (NAICS: 488410)
Alternate Business NamesJ M Northwest Inc
4048 Crater Lake Ave
Medford, OR 97504 Directions
PO Box 1025
Medford, OR 97501 (541) 772-4040
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: My SUV was stuck in a cow pasture and because an OSP State Trooper called in the tow, Dicks Towing is charging me $200 an hour! It took them 4.5 hours to get my SUV plus another truck to help. Is this standard?? I asked the officer if I could make the call and he said no, he already did. Now it's been two days and costing me $1,454 to get it back. I can't afford this, it's insane. I need help but don't know where to turn. PLS get back to me ASAP, thank you.
Desired Settlement: To Not charge me $200 an hour, just charge me the normal rate since I did ask the officer not to make the call for me. That would bring the balance down substantially. (I would only have to pay around $400) This would be Greatly Appreciated! Thank You
Business Response: The driver in question was trying to elude the police. That's why it ended up in a field. Approximately 200 feet in a muddy field. I took about 4 1/2 hours to recover and get back to our yard. It also needed two trucks, the first truck got stuck and had to be pulled out, also due to where the car was. When any tow company is called by law enforcement it is $200 per h plus mileage. Any tow company charges same or more. The Oregon state police officer on scene was officer ***** #***********. PS we had to wait 20 minutes for the officer to release.
Read Complaint Details
Complaint: I unfortunately did not see a special event sign when I parked outside a bar in Jacksonville Oregon and after responsibility getting a ride home, awoke to find my truck had been towed. Ok, my fault, I should have been more vigilant in my parking. I arrived at Dick's towing at the at the same time as my truck thanks to a friend that saw it on the back of the tow truck only to be told to get it back I own them $315! They literally had it for one hour and towed it 8.3 miles. This price in no way reflects the services provided.
Desired Settlement: Refund of at least 60%
Business Response: Jackson County Sheriff called to have us remove a car that was blocking traffic and we have to expedite to remove that vehicle. It was blocking traffic and there were no keys on California Street which is the main street going through Jacksonville. Our rate for any police call is $200, no matter where the vehicle is located , then there is additional charges for mileage and a dolly. I felt bad for the young man, so I did already dock some money off, when he picked up his vehicle. If you want to check around with other tow companies, we are comparable in pricing.