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BBB Accredited Business sinceAdditional Locations
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This company offers automobile and truck towing.
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A BBB Accredited Business since
BBB has determined that Dick's Towing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dick's Towing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dick Peterson, President Mr. Todd Peterson, Vice President
Towing - Automotive Motor Vehicle Towing (NAICS: 488410)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (360) 653-5845(Phone)
- (360) 629-2722(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On july 26th, i ran out of gas at the ******* ****** ****** . i called ***** and they dispatched dicks towing. We waited an hour, with a six year old...the tow truck never came. I called ***** 4 times. They said dicks had been there. They had not..four calls. I had to pay 40 dollars To get someone else, and i feel dicks should Reimburse me
Desired Settlement: I want the 40 dollars i paid back... End of story..
On Sunday July 26th we accepted a dispatch assignment for an out of gas ***** customer. ***** faxed over the dispatch
Problems with Product/Service
Read Complaint Details
Complaint: The tow truck driver arrived 15 minutes prior to the indicated arrival time to take my car to the Honda dealership. This was arranged by my road side assistance through my insurance company. On arrival, I informed him that my car would not start. He took my key and banged it into the ignition in hopes it would start. I watched astonished that he would be doing that and was then told, rudely by the driver that I had to ride with him to the dealership. I scrambled for a ride. On arrival at the dealership, they were not open yet so he was just going to leave my car outside the gate in the road. We got someone to open the gate and after the driver banged on the key a few more times he handed me my keys back. After seeing the damage he caused to my key I immediately contacted Dick's Towing and sent them pictures of the key. They agreed to pay for a new key. My original trip to the dealership was hopefully to get a key to work in the ignition however, with the amount of damage- Honda had to do much more extensive work on my vehicle. Dick's Towing agreed that their driver, ***, is not a "people person" and they would pay for the key to be replaced, in the amount of $164.80. I believe that the damage the driver caused resulted in more work needing to be done resulting in a total bill of $958.28 less what they paid, leaving my portion at $793.48.
Desired Settlement: I would like Dick's Towing to cover the cost of the lock assembly in the steering column in the amount of $448.87. I feel that had the driver not banged the key into my ignition this repair may not have been warranted.
Business Response: Initial Business Response /* (1000, 7, 2014/05/08) */ To Whom this may concern, We have not received an invoice or heard from Ms. ******* about paying the additional sum mentioned in her resolution statement. I called the ***** Dealer for a copy of parts and labor invoice, however they will not provide that without consent from Ms. *******. I called her and left her a voice mail today, but as of yet have not heard back from either her or the dealership. Initial Consumer Rebuttal /* (2000, 9, 2014/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have spoken to Dick's towing and they have agreed to reimburse me for the listed expenses. I am to pick up a check from them next week.
Customer Reviews Summary