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          Find a Location

          Rick Steves' Europe Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforRick Steves' Europe Inc

            Tour Operators
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers specialty European travel services.

            Business Details

            This is a multi-location business.

            Find a Location

            Rick Steves' Europe Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/26/1991
              Years in Business:
              47
              Business Started:
              1/1/1977
              Business Started Locally:
              1/1/1977
              Business Incorporated:
              7/17/1987
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Rick Steves, President
              • Richard Steves Jr, Principal
              Contact Information

              Principal

              • Mr. Rick Steves, President
              • Richard Steves Jr, Principal
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/31/2022

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              I received a 21 rolling carry-on luggage in 2016 from **** Steves (https://store.ricksteves.com/shop/p/rolling-carry-on) in part because of its lifetime product guarantee: "Every **** Steves travel product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If a defect appears, we will either repair or replace the product (at our option) free of charge. This guarantee does not cover damage caused by an airline or other common carrier. Nor does it cover wear and tear to components and materials which may occur over time with use of the product." Although the luggage is six years old, it was has only been used twice in the past 2 1/2 years since Covid. (Note I originally purchased a bag in 2014 but it was replaced in 2016 by **** Steves due to a defective zipper)I contacted **** Steves' customer service via email on June 3 ********************************************************************************************** the aisle of an airplane trying to figure out what to do with my carryon that cannot fit in the overhead bin or be checked because the handle will not retract. I provided a video of this issue as requested by *******************************, and on June 6 they responded "After review, we would consider this to be normal wear and tear since it is a moving part and the bag is now 8 years old. My best recommendation would be to take the bag to your local luggage repair shop to see if they can fix the handle for you." I responded on June 6 and again on July 5 asking that they reconsider this claim against their guarantee again as most reasonable people would consider the very basic operating features of this luggage (the ability to retract the pull handle) would be defective due to "normal wear and tear". This would mean that after 6 years of use -- which is really less than 4 years due to Covid - their luggage may no longer "work". They have not responded to either of my emails.

              Customer Reviews

              0 Customer Reviews

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              Local BBB

              BBB Great West + Pacific

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