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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for SongTicketing include:
- 62 complaint(s) filed against business
- Failure to respond to 60 complaint(s) filed against business
Factors that raised the rating for SongTicketing include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||28|
|Total Closed Complaints||62|
Additional Complaint Information
On January 16, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege they feel led to believe they are purchasing event tickets directly from a venue or Ticketmaster, but they later learn they have purchased from SongTicketing.com, a secondary ticket market. Consumers allege they receive tickets in seating sections other than what they had selected, or with other consumers' names printed on them. Consumers also allege the price they paid the company is nearly double the face value of the tickets. Consumers further allege SongTicketing.com is unresponsive to requests for assistance or refunds.
BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Aaron Song, Owner
Ticket Sales - Events