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Phone: (360) 657-7333 Fax: (360) 657-7444 View Additional Phone Numbers 1094 State Ave, Marysville, WA 98270
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This company offers business and personal tax preparation services.
This business is not BBB accredited.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tony McAleer, Manager Mr. Julian Denes, President
Tax Return Preparation Taxes - Consultants & Representatives
Hours of OperationMonday - Friday 9am - 8pm
Saturday 9am - 6pm
Sunday 12pm - 5pm
Monday - Friday 9am - 5pm
Alternate Business NamesRushmore Taxes Inc
THIS LOCATION IS NOT BBB ACCREDITED
1094 State Ave
Marysville, WA 98270 (360) 657-7333 (425) 356-7001 (360) 657-7333 Directions
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Additional Phone Numbers
- (360) 657-7333(Phone)
- (425) 356-7001(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
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|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Agreement was that the business name was supposed to be franchised. Which it was NOT. That is the reason why I paid $5,000. I was promised a refund. But never got it
Desired Settlement: $5,000.00
Business Response: Initial Business Response /* (1000, 8, 2014/12/18) */ We did not sell the customer a franchise. We made an agreement that he may use our brand and I would fly from Seattle to New York and train his employees assist in helping him find an office, furniture, computers, advertising, website assistance, ongoing (daily tax support and computer support). We provided this and more. We received daily calls from the customer and me and or my staff helped to resolve any issues they had. Customer chose to sign a lease with discussing the location with me. It was a pizza restaurant owner who had a vacant building in a location nowhere near any other tax offices. I had located two offices within 200 yards of an *** ***** and he ignored my advice. He is bitter because he failed in his attempt to open an office successfully. He believed he would make plenty of money immediately while I told him he had to build a client base over years. I have personally opened four tax offices, three of which have all prepared over 1000 tax returns per year since year three. That equates to in excess of $250,000 in 100 days. *** ******** has called me since twice "just to chat". The most recent occasion being a little over a month ago. And yet he made claims against me via the credit cards he paid me with. Both **** and ******** ******* received all my emails, communication, flight and accommodation details, rental car payments etc... to prove that I in fact did EVERYTHING in my power to assist him and yet he did not follow the simplest of requests. NUMBER 1 - to be an IRS approved E-filer you had to acquire an EFIN (Federal Identification Number) Takes 4-6 weeks to get after fingerprinting etc... I told him repeatedly from November 17th 2013 to submit his application. He finally submitted his application December 21st and tax season was starting 18 days later! As a consequence I changed my flight details from December to January to accommodate his training. We NEVER offered franchises. We are not a franchisee organization. We offer brand licensing Agreements whereby individuals or corporations could use our logo, materials, marketing plan etc... to achieve the goals we hope for them. I spent more time and money than received in return. *** ******** expected money on day one but he fell asleep multiple times during tax class. Wish I could have done more but I could not help this man. He made a mistake and is now making every effort to discredit our company.