If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers online stock transfers.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Transfer Online Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Transfer Online Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMs. Lori Livingston, Owner
Stock & Bond Transfer Agents Business Services - General
512 SE Salmon St
Portland, OR 97214 (503) 227-2950 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 1) Starts--We asked TO on October 5, 2015 by email. Our question>>We have been thinking the following the 2 points. A) Bloomberg database in public or file our case at the SEC, B) introduce financial professionals who handle our bonds? The answers Mr. Daniel H***** from TO>>To answer your questions, we do not do EDGAR/XBRL filings to SEC (but, in their web site, TO does EDGAR/XBRL SEC) other would be OK 2) Payments – Oct, 27th 2015 I paid $500 to TO by credit card for a half of the initials set up fee. We agreed that our payments were OK after our bonds were sold and we collected our money, because our bonds are caused by court orders, and the Debtor must be responsible for all of the cost of fee on all of bonds. We are the debtees. Originally, the debtors are fully responsible for the all. However, if we do pay nothing, nothing could start with TO. I paid a half of the initials set up fee, based on suggestions from TO, and TO accepted our later payments. 3) Introducction – Mr. Mark K***** from TO introduced 4 firms and 4 persons on November 11 2015 by email. We talked to Mr. David A**** by emails around November to December 2015. We gave all of required information to Mr. A****, and he told me that he try to open our accounts at Alpine Securities. After I talked to Mr. A**** at the end of Last December, I directly talked to Ms. Erin L** at Alpine Securities. She told me that her company did not deal with any bonds at all, and did not know Mr. David A**** at all. Other 3 firms and persons did not know our bonds well or did not deal with bonds. 4) DTC Eligibility for CUSIP numbers. I talked to Mr. Daniel H***** and Mark K***** about CUSIP issuance assistance. I carefully talked to CUSIP Global Service and DTC. Both of these organizations told me that “ DTC Eligibility” is needed for CUSIP issuance, and securities firms, banks, transfer agents and other financial can help the clients to get DTC Eligiblity, but TO says NO. 5) Lost package, by TO.
Desired Settlement: Transfer Online must refund, and must compensate our damages by the inappropriate, wrong, incorrect and immature business.
To Whom It May Concern,
Please, find our point by point response to the complaint submitted by *** *******.
1. Setup of Account
a. Bloomberg database. *** requested assistance with updating Bloomberg, a response was sent letting him know that we do not do that, see attached.
b. Offer by Transfer Online to refer *** to vendors that offer services outside of the transfer agent services. Some services we offer in house and others we offer through partnerships with other firms, he was referred to many of our partnership firms.
2. Payment of Setup. The initial setup fee is $1,000. *** requested to pay $500.00 prior to setup and agreed to be billed the remaining $500.00. We bill net 30. After 60 days, we explained that we would not be able to continue to service his account until he completed payment for the service of setting up his account. See attached communication to support that.
3. Introductions. See 1b., Transfer Online made several introductions, however, the firms we introduced him to had not obligation to perform services, they are required to perform their own due diligence.
4. DTC Eligibility & CUSIP Number. Transfer Online has the capability of submitting applications to both of these agencies on behalf of our Issuers, however, we do not guarantee any outcomes. Also, if a fee is relevant to these applications, they are required to be paid up front. Fee schedule attached.
5. Lost package. *** did notify us that a package was sent, we did research to track the package and determined that the package was lost and not delivered to our address. We requested that *** work with the sender to have them work with the shipping vendor. See attached documentation and shipping vendor tracking screen.
Please let us know if there is anything further we can assist with in resolving this matter.
Sales & Customer Service Supervisor
***SUPPORTING DOCUMENTS REDACTED BY BBB***
We have already responded and included documentation in previous correspondence to support that *** *****'s claims are not accurate or valid. Transfer Online will not be providing any type of refund, we are still owed for services provided to ***, which *** has ignored and has not paid for. We have no further statement to provide on this claim.
The only you want to do is to escape from our statements or questions. In fact, you have NEVER tried to refute our our statements or questions logically, and you suddenly terminated your answers and explanations. You are not too professional and reasonable to offer expert financial service to clients. You are very proud of your business which introduces "the meat shops" to clients who have been looking for "vegetable." All things considered carefully, your business is simply out of the questions, and you have made a fatal mistakes at your business. We will strongly ask for your responsibilities.