BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Capital One Sharebuilder Inc

Additional Locations

Phone: (206) 805-0800 Fax: (206) 805-0803 View Additional Phone Numbers 83 S King St Ste 700, Seattle, WA 98104 View Additional Web Addresses

Click for BBB Rating on Capital One Sharebuilder Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers online stock brokerage services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Capital One Sharebuilder Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for Capital One Sharebuilder Inc.

Additional Information

BBB file opened: March 09, 2000 Business started: 01/01/1996 Business started locally: 01/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Andrew Greenshields, President Ms. Angeline Bordner, Supervisor, Customer Care Mr. Matt McArthur, Controller Ms. Yen Quan, Accts Payable Ms. Kathy Schanno, Director of Marketing Mr. Paul Swegle, Secretary Mr. Steve Throckmorton, Human Resources
Contact Information
Customer Contact: Ms. Angeline Bordner, Supervisor, Customer Care
Principal: Mr. Andrew Greenshields, President
Business Category

Stock & Bond Brokers Investment Management Business Brokers Investment Advisory Service Retirement Planning Service

Alternate Business Names
ING Bank ING Direct ShareBuilder Corporation ShareBuilder Securities Corporation

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.