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BBB Accredited Business since
Phone: (503) 792-7727 10850 Portland Rd NE, Salem, OR 97305
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This company offers hot tub sales and services as well as spa refurbishing, customized steps, skirting, and gazebos.
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A BBB Accredited Business since
BBB has determined that Northwest Skirts & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwest Skirts & Spas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Leo Zharkoff, Member Mrs. Zoe Zharkoff, Member
Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Gazebos
Products & Services
Northwest Skirts & Spas sells the following brand(s): Tropic Seas Spas, Spa Marvel, Spa Essential, Leisure Time, GLB, Unicel Filters, Balboa Heater Paks, EZ-Clor, Omni, Sea-Klear, Insparation.
Northwest Skirts & Spas offers the following product(s): New Tropic Seas Spas. Huge selection on refurbished hot tubs.
Method(s) of PaymentCash, check & major credit cards.
Alternate Business NamesPacific Pines LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
10850 Portland Rd NE
Salem, OR 97305 (503) 792-7727 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We were sold a used spa and used equipment which included the tub, system, skirt and cover. He brought it to us and said we had to buy a new cover because he didnt have one like promised. We were promised the used system would be in good working order. *** sold us junk. It took 4 trips out to our house to get the equipment to run or run properly after it continually broke down. After 6 months of use after it was finally working, the heater pump started to leak and broke and now has to be replaced. We were quoted a new one for $350. He will not return calls and says no that his 90 day warranty is up, we have to pay him to fix it even though he put **** in the system to start.
Desired Settlement: We would like a new or refurbished heater pump/motor that will work right. We have had nothing but problems with this company from the beginning.
Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ WE HAVE SOLD LINNEA A $800.00 110V UNIT SPA, PLUS NEW SPA COVER WHICH WAS $140.00 (NORMALLY WE SELL NEW SPA COVERS FOR $285.00) & FREE SPA CHEMICALS. TOTAL SALE WAS $940.00. WHEN I DELIVERED THE SPA, THE EQUIPMENT WAS SET UP FOR 110V UNIT ONLY. THERE WAS NOTHING WRONG WITH THE 110V UNIT, IT WORKED GREAT. NO, SHE WANTED TO HAVE THE EQUIPMENT 220V READY, SO SHE CAN HOOK UP THE POWER TO A 220V LATER DOWN THE LINE. SO I CAME BACK OUT AND REPLACED THE EQUIPMENT. AFTER THAT THEY HAD SOME PROBLEMS WITH THE PUMP. I DID FIX THE PUMP, THE SPA WORKED GREAT FOR 8 MONTHS. IT HURTS TO READ THE COMMENTS SHE HAS POSTED WHEN I WENT OUT OF MY WAY TO REPLACE THE EQUIPMENT TO A 220V READY. IT WASN'T PART OF THE CONTRACT, BUT I STILL DID. I COULD HAVE CHARGED HER, BUT I DIDN'T. EVEN THOUGH THE WARRANTY EXPIRED OVER SIX MONTHS AGO, I WILL REBUILD HER SPA PUMP FOR $100.00. SHE WOULD HAVE TO BRING THE PUMP TO MY SHOP & ONCE I REBUILD IT SHE WOULD HAVE TO PICK IT UP & HAVE SOMEONE ELSE INSTALL IT. WHEN SHE PICKS IT UP I WILL GIVE HER ONE MONTH WARRANTY TOWARDS THE SPA PUMP. I'VE BEEN IN BUSINESS FOR OVER 17 YEARS, IF I PUT **** EQUIPMENT IN MY SPAS I WOULD BE OUT OF BUSINESS A LONG TIME AGO. I ALREADY LOST SO MUCH ON THIS DEAL. Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) WE ORIGINALLY TALKED ABOUT A 110V BUT OVER THE PHONE WE DISCUSSED THE 220V SYSTEM AND HE SAID THAT WASNT A BIG DEAL. HE DID ORIGINALLY BRING OUT A 110V AND HE SAID IT WASNT A BIG DEAL TO SWITCH IT TO 220V SINCE THE CORD DIDNT REACH OUR OUTLET. WE APOLOGIZED FOR THE INCONVENIENCE. IF IT WAS SUCH A BIG DEAL HE SHOULD HAVE SAID SOMETHING TO BEGIN WITH. GOING OUT OF YOUR WAY DOESNT MEAN BEING 3-4 HOURS LATE TO DELIVER THE SPA IN THE FIRST PLACE BECAUSE YOUR TAKING A NAP (THAT WAS HIS EXCUSE). AND NOT EVEN HAVING IT READY TO SHOW US WHEN WE MADE AN APPOINTMENT TO SEE IT WORKING BEFORE IT WAS BROUGHT OUT. NOT PROFESSIONAL AT ALL ESPECIALLY WHEN WE HAD PEOPLE HERE TO HELP UNLOAD IT LIKE HE ASKED US TO. THEN TO HAVE THE 220V UNIT NOT WORK MORE THEN ONCE AND HE HAD TO COME OUT MULTIPLE TIMES. AND THE LIGHT STILL DOESNT WORK. ALSO, DONT PROMISE A FREE COVER FOR THE TUB WHICH WAS INCLUDED IN THE 800 AND NOT HAVE ONE, THEN ASK THE CUSTOMER TO PAY EXTRA FOR ONE. THATS THE BUSINESSES MISTAKE. I HAD TO ASK FOR CHEMICALS FOR FREE, THOSE WERE NOT OFFERED AS CUSTOMER SERIVE.IF YOU LOST MONEY ON THE DEAL THEN DONT SELL IT FOR $800 AND PROMISE A WORKING MACHINE OVER AND OVER.I SPOKE TO *** ON THE PHONE AND HE ASKED TO SEND HIM PICTURES OF THE PUMP AND HE WOULD CALL ME RIGHT BACK. I DID SEND THEM AND HE NEVER CALLED BACK. IF WE KNEW IT WOULD BE THAT BIG OF A HEADACHE WE WOULD HAVE PAID MORE MONEY FOR NEWER SPA AND FROM A MORE RELIABLE COMPANY. IF THE ABOVE IS HOW THEY WISH TO RUN A COMPANY, THEN IM SURPRISED THEY HAVE BEEN IN BUSINESS SO LONG. WE HAD THE PUMP LOOKED AT BY A SPA AND PUMP SPECIALIST THEY INFORMED US THE PUMP CAN NOT BE FIXED BECAUSE IT WAS FAULTY TO BEGIN WITH AND THE SHAFT IS SPLIT. WE WILL NOT BE DOING BUSINESS WITH THEM ANY LONGER AS WE DONT TRUST THE PUMP WILL BE FIXED CORRECTLY.
Customer Reviews Summary