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Find a Location

Aqua Rec Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aqua Rec Inc

      1407 Puyallup Ave Tacoma, WA 98421-2326

      BBB Accredited Business
    • Aqua Rec Inc

      1221 Regents Blvd Fircrest, WA 98466-6032

      BBB Accredited Business

    Business ProfileforAqua Rec Inc

    Hot Tub Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2003

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aqua Rec offers hot tub and fireplace sales, service and installation, spa and hot tub sales, as well as wood and coal stoves, hot tub and fireplace sales, service and installation. Also selling barbecue grills. 

    Products & Services

    Spas & Hot Tubs - Dealers

    Business Details

    This is a multi-location business.

    Find a Location

    Aqua Rec Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aqua Rec Inc

        1407 Puyallup Ave Tacoma, WA 98421-2326

        BBB Accredited Business
      • Aqua Rec Inc

        1221 Regents Blvd Fircrest, WA 98466-6032

        BBB Accredited Business
      Location of This Business
      1407 Puyallup Ave, Tacoma, WA 98421-2326
      BBB File Opened:
      8/9/2001
      Years in Business:
      49
      Business Started:
      1/1/1975
      Business Incorporated:
      9/15/1989
      Accredited Since:
      1/1/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Aqua Rec's Fireside Hearth N' Home
      • Aqua Rec's Fireside Hearth and Home
      • Aqua Rec Pool & Spa
      Business Management
      • Mr. Rick Fortin, Operations Manager
      • Mr. Chris R Kovacs, President
      • Mr. Caleb Shamp, Treasurer
      • Ms. Jamie Rasmussen, Controller
      • Michelle L Kovacs, Secretary
      Contact Information

      Principal

      • Mr. Caleb Shamp, Treasurer

      Customer Contact

      • Ms. Jamie Rasmussen, Controller
      Additional Contact Information

      Fax Numbers

      • (253) 682-1791
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/14/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      i started with aqua rec 2 years ago i signed up to have a pool and deck done. the company told me when they finished they would put my fence back up that they took down to put my pool up. i eventually after many months paid someone 300 to put my fence up. the contractor they hired to do my deck and steps left me with stairs that are not safe that i was assured by text from ***** at aqua rec they would get fixed and they have not. i was told from the contractor they hired they would put up my slide and i eventually paid a company 300 to put up and connect my slide to the concrete. there was a damaged spot on the concrete deck i was told would be fixed and it has not. while the contractor had his crew at my property they put all their equipment on top of my hot tub cover and now it has a big dip in it that i have in text them saying they would bring me out a new one and they have not done that. when the city came out and seen the steps they told me if i put up a rail going up they would pass the steps that cost me 500 dollars. they did say even though they passed it that it should still be fixed that someone could trip going down steps that are uneven. i have called and emailed and texted and most times i get no response back. the tiles around the pool were horrible with grout dripping down in lots of areas they did finally send someone to fix he did the best he could but i paid **** extra for a bad tile job and even though it is better it is still bad. the company they used to mix gravel had gravel all over the top of our roof over our deck in back that we got someone to go up and get it all off for us to clean up. the crew constantly left garbage and food in the back that we cleaned up. to date they have not rectified anything
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Krissie C

      1 star

      09/21/2023

      Call Rec has the worst business practice I have ever been a part of. They claimed they could put our pool in, in three weeks. We are on day 79 and it still looks like it did the first week. July 3, 2023 project. And here we are the last week of September. They have completely destroyed my yard, making it a giant dust pit, which will certainly turn into a mud pit once it starts raining. They do not respond to calls, emails, text messages. Absolutely frustrated and feel sick when I look at my backyard. All I want is them to finish the job that they started and that we paid for. Then I never wanna see ***** or *** ever again from Aqua Rec Not even deserve one star. But unfortunately, I cannot hit enter without hitting at least one. They deserve a big fat F!!!??????????********/Tacoma.

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