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BBB Accredited Business since

Housecraft Service Co

Phone: (206) 870-8780 View Additional Phone Numbers 19263 Normandy Park Dr Sw, Normandy Park, WA 98166

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This company offers vinyl siding, window installation, continuous gutters and roofing construction services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Housecraft Service Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Housecraft Service Co include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Housecraft Service Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 10, 1995 Business started: 04/01/1995 Business started locally: 04/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
Phone Number: (800) 451-7985

Business Management
Mr. Charles Gross, Owner
Contact Information
Principal: Mr. Charles Gross, Owner
Business Category

Siding Contractors Construction & Remodeling Services Windows - Installation & Service Windows Doors - Repair Gutters & Downspouts Patio & Deck Builders Roofing Contractors Siding Contractors (NAICS: 238170)

Additional Locations

  • 19263 Normandy Park Dr Sw

    Normandy Park, WA 98166 (206) 870-8794


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/12/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In May of 2012 Housecraft did a replacement of a multiplied layer Torch Down Roof. Minimal wood damage was found and replaced at the time and a single layer of roofing was used to complete the job. A solar tube was installed also. In 2014 I had water leaking into the solar tube, patched it my self. Noticed some soft spots while walking on the roof. November 2015, water leaking into the breaker box. Had a contractor out. The roof is leaking extensively and I need a full replacement after only 3 1/2 years. It is now in worse shape then it ever was.

Desired Settlement: $6843.75 to use toward a full roof replacement

Business Response:


     I have never had a problem like this where customer she never even called.Their is no need to replace this roof a leak at electrical box or skylight can happen has nothing to do with roof it self.We would still be willing to service her job at 0 cost,Even now when by state law we only have to do that for 1 year.

                              Charles G****

Consumer Response:
Complaint: ********

I am rejecting this response because: I have had 3 different companies come out to look at my roof. WWS put some patching material around the electrical post but come back again when this did not stop any for the leaking. Upon further inspection noted numerous cracks in the roofing material and extremely soft spots throughout the roof. Eco Roof Services and Northern Pacific Exteriors also have been out to inspect my roof situation and confirmed the findings of WWS. All three companies agree that there should have been two layers minimum of roofing material and that there was not adequate ventilation. There is no way to determine the extent of the damage without tearing off the roof that is only three and a half years old. I have lost all trust in Housecraft to do the work required to fix this problem.         


*** *******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Housecraft Service Co
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)