BBB Business Review

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Description

Reward and Recognition programs for exemplary employees in retail Customer Service.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for C R G Mystery Shoppers include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on C R G Mystery Shoppers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2009 Business started: 11/22/1991 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Don Bode, CEO
Contact Information
Principal: Mr. Don Bode, CEO
Business Category

Secret Shopper

Products & Services

C R G Mystery Shoppers sells the following brand(s): Exclusive CRG brand.

C R G Mystery Shoppers offers the following product(s): Exclusive Customer Service awards designed and produced by CRG for both individual unit employees and entire store teams.

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 1:00 PM
Su: Closed
H: Closed
All of the above times are Eastern Standard Time.
Method(s) of Payment
Client specific.
Refund and Exchange Policy
Our services are 100% unconditionally guaranteed.
Alternate Business Names
Consumer Research Group CRG ProShoppers L.L.C. NOTE: While many people refer to our company as "CRG Mystery Shoppers", this is not an official DBA.
Additional Information

According to information in BBB files, this company claims to be located at 1169 Dublin Rd Columbus, OH 43215, which belongs to Ohio BBB; and 77 S High St Fl 18, Columbus, OH 43215, which is an office building. C R G Mystery Shoppers is not affiliated with either of the addresses mentioned above.

The company also claims to be located at 800 Stewart St Seattle, WA 98101. Other companies located at this address have a suite number; BBB has not been able to locate a suite number for C R G Mystery Shoppers at this location.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.