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BBB Accredited Business since

Intelius

Additional Locations

Phone: (425) 974-6100 Fax: (425) 974-6199 View Additional Phone Numbers 500 108th Ave NE STE 1600, Bellevue, WA 98004 http://www.intelius.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a search program for public records.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Intelius meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Intelius include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 334 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

334 complaints closed with BBB in last 3 years | 100 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 94
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 202
Total Closed Complaints 334

Additional Complaint Information

On February 22, 2012, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege they were not aware of a monthly fee when signing up for a one-time purchase. Consumers claim the monthly fee is from an Identity Protect Service enrollment, which includes a free seven-day trial period and monthly charges of $19.95 thereafter.

According to BBB files, Intelius has worked with BBB to improve the language on its website to clearly and conspicuously disclose all terms to consumers regarding the Identity Protect Service, and has updated its purchase page to require consumers to opt-in to this program as well as create a username and password.

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Intelius
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 33
Total Customer Reviews 35

Additional Information

BBB file opened: January 28, 2008 Business started: 01/01/2003 in WA Business started locally: 01/01/2003 Business incorporated 07/27/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Naveen Jain, President Ms. Amanda Hardwick, Lead Offline Specialist Mr. Stefan Schultz
Contact Information
Principal: Mr. Naveen Jain, President
Customer Contact: Mr. Stefan Schultz
Business Category

Searchers of Records Screening - Background & Employment Information Bureaus All Other Information Services (NAICS: 519190)

Hours of Operation
Monday-Friday
5:00am-6:00pm
Saturday-Sunday
6:00am-4:00pm
Alternate Business Names
CreditReportsAndScores.com eLookup.com Inome Inc Intelius Screening Solutions PublicRecords.com PublicRecords360.com TrueRep.com

Customer Review Rating plus BBB Rating Summary

Intelius has received 3.74 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.