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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Intelius meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Intelius include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 334 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||202|
|Total Closed Complaints||334|
Additional Complaint Information
On February 22, 2012, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege they were not aware of a monthly fee when signing up for a one-time purchase. Consumers claim the monthly fee is from an Identity Protect Service enrollment, which includes a free seven-day trial period and monthly charges of $19.95 thereafter.
According to BBB files, Intelius has worked with BBB to improve the language on its website to clearly and conspicuously disclose all terms to consumers regarding the Identity Protect Service, and has updated its purchase page to require consumers to opt-in to this program as well as create a username and password.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||35|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Naveen Jain, President Ms. Amanda Hardwick, Lead Offline Specialist Mr. Stefan Schultz
Searchers of Records Screening - Background & Employment Information Bureaus All Other Information Services (NAICS: 519190)
Hours of OperationMonday-Friday
Alternate Business NamesCreditReportsAndScores.com eLookup.com Inome Inc Intelius Screening Solutions PublicRecords.com PublicRecords360.com TrueRep.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview